Sr Manager (HR Shared Service Delivery – Tools, Tech & Operations)

Key Responsibilities

HR Systems

• Understand the business requirement & lead comprehensive digital transformation for the Associate Success Team to drive operational excellence & deliver a world class associate experience
• Be a Subject Matter expert and design and implement end-to-end automation strategies and oversee the maintenance, and optimization of tools like ServiceNow, Workday, Chatbot etc.
• Identify opportunities to streamline AS processes using technology to improve efficiency and employee experience.
• Provide strategic direction related to Tools & technology and People Analytics.
• Ensure Global AS data integrity and accuracy across all AS systems by establishing data governance practices.
• Develop comprehensive standard operating procedures (SOPs) & knowledge articles

Project Management

• Lead Associate Success technology projects, including system upgrades, migrations, and integrations, ensuring timely delivery and minimal disruption.
• Work with global cross functional teams to implement new features, resolve issues, and enhance system capabilities.
• Create dashboard to present insights, metrics and analytics to the AS leadership to drive decisions and measure success.

Associate Success Operations

• Lead the Associate Success Operations Team that manages payroll, labour compliance, Talent acquisition interview scheduling & coordination, and Onboarding of new hires.
• Partner with Talent Acquisition (TA) team to understand the hiring plans, establish robust operational protocols for TA coordinators & onboarding, optimize recruitment workflows to achieve hiring targets, and deliver an exceptional end-to-end candidate experience that elevates the organization’s talent acquisition capabilities.
• Labor compliance & operations oversight, maintaining rigorous adherence to state-wise regulations & legal requirements.

Qualification & Requirements

• 14+ years of experience in a global organization with expert-level knowledge of HR shared service delivery leveraging technologies and digital transformation strategies.
• Change management expertise with proven ability to redesign complex organizational processes
• Systems thinking approach to reimagining HR service delivery
• Excellent communication, presentation, project management skills
• Ability to derive insights from data, build dashboards for leaders & stakeholders and facilitate decision making.
• Hands-on experience in Workday and ServiceNow service management platforms to drive technological enhancements and operational efficiency.
• Proficiency in Power BI for advanced data visualization and analytics
• Ability to work in a fast-paced environment, be results-focused and manage multiple priorities
• Strong relationship-building and collaboration skills.
• Ability to partner effectively with global teams, business partnering teams, talent acquisition, and business to become the trusted advisor to Stakeholders.

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Other Perks & Discounts…