Sr. Manager – Hire to Retire Operations

Key Responsibilities

Service Delivery

• Own delivery of global HR Shared Services processes for Compensation, Benefits, Onboarding and Offboarding within defined service catalog, SLAs and quality targets.
• Serve as the escalation point for complex cases requiring judgement, policy interpretation, cross-functional coordination and risk assessment.
• Drive operational governance: daily/weekly performance reviews, issue management, backlog control, and stakeholder communications across time zones.
• Ensure data quality and audit practices recognizing HRIS as the system of record; partner with HRIS/IT to maintain integrations, security roles, and workflow accuracy.
• Build and maintain knowledge management artifacts (SOPs, job aids, templates, knowledge articles) to enable standardization and self-service.

Process Management – Compensation

• Partner with Total Rewards/Compensation COE to execute cyclical processes such as annual merit, bonus, and salary review programs: eligibility validation, data preparation, tool uploads, audit checks, letter generation, and stakeholder support.
• Provide operational support for offer compensation fitment and internal equity reviews, including adherence to pay ranges, guidelines, approvals and documentation.
• Support job evaluation and job architecture administration (as applicable) through data governance, process documentation, and cross-team coordination.
• Develop and publish operational dashboards (volume, TAT, SLA, first-time-right, defect rate) and insights for leaders; recommend improvements based on trends.
• Maintain strong internal controls and compliance for compensation-related processing and sensitive data handling.
• Experience in US Compensation is a must have

Process Management – Benefits

• Partner with Benefits COE to execute benefits programs across supported regions: enrollment, qualified life event changes, billing reconciliation, vendor file management, and employee communications.
• Oversee benefits case management and query resolution; ensure accurate interpretation of plan rules, eligibility, and documentation requirements.
• Manage vendor operational performance (TPAs/insurers/brokers) through SLAs, quality audits, periodic reviews, and issue remediation plans.
• Support benefits-related audits and statutory/compliance reporting in partnership with Finance and Legal/Compliance.

Employee Lifecycle – Onboarding

• Lead delivery of onboarding operations from pre-join to Day-1 readiness, ensuring compliant documentation, accurate HRIS transactions, and positive associate experience.
• Coordinate onboarding workflows across HR, Hiring Managers, IT, Security and Facilities (as applicable): employee data setup, policy acknowledgements, required statutory forms, and benefits enrollment kick-off.
• Partner with Talent Acquisition/HRBPs to standardize onboarding checklists, ensure timely completion, and manage exceptions.
• Ensure adherence to regional legal/compliance requirements for new hires (e.g., right-to-work checks, background verification coordination where applicable, mandatory disclosures) with strong documentation controls.

Employee Lifecycle – Offboarding

• Lead offboarding operations to ensure timely, accurate and compliant separations, including final settlement coordination with Payroll and Finance.
• Oversee separation calculations and validations, including payout/recoupment items (e.g., vacation proration, repayment amounts) and ensure timely completion of final settlement.
• Manage exit workflow controls: assignment and tracking of exit checklist actions, company property return instructions, and timely access removal to meet security compliance.
• Ensure capture of required separation documentation, including signed separation agreements where applicable and issuance of employment/reference letters based on regional practice.
• Drive quality assessments for exit and lifecycle cases in the case management tool; support ex-employee verification and audit requests.

Continuous Improvement, Analytics & Transformation

• Identify opportunities to simplify, standardize and automate workflows (case management, HRIS, reporting); lead Kaizen/Lean initiatives to improve cycle time and first-time-right outcomes.
• Partner with HR Digital Enablement/IT to enhance ticketing workflows (e.g., ServiceNow), self-service knowledge base, and HR analytics capabilities.
• Develop capacity models and workforce plans for the tower; manage peak loads during merit, benefits enrollment, and seasonal onboarding/offboarding spikes.

People Leadership

• Recruit, lead, coach and develop a diverse team of HR Shared Services associates; build succession depth and a high-performance culture.
• Set clear goals and metrics; conduct regular performance coaching, quality feedback, and career development planning.
• Maintain strong engagement and a customer-first mindset; create an environment of accountability, collaboration and continuous learning.
• Act as a key leader within HR Shared Services, strengthening the function’s reputation through operational excellence and stakeholder partnership.

Qualification & Requirements

Education and Experience

• Bachelor’s degree required; Master’s degree/MBA preferred.
• 12-15 years of progressive experience in HR Operations/Shared Services with strong exposure to Compensation & Benefits delivery; minimum 3–5 years leading teams.
• Demonstrated experience executing cyclical compensation programs (merit/bonus) and administering benefits processes with strong controls.
• Must have experience in US Comp & Benefits.
• Operational experience managing employee lifecycle onboarding and offboarding, including compliance documentation, data governance, and separation settlement coordination.
• Experience working with large-scale HRMS (Workday/SuccessFactors/PeopleSoft preferred) and case management systems (ServiceNow/JIRA or similar).
• Strong analytics capability (advanced Excel; reporting/BI tools a plus) and process improvement mindset (Lean/Six Sigma preferred).
• Excellent stakeholder management, written and verbal communication skills in English; ability to work across geographies/time zones in a matrix environment.

Must demonstrate the following competencies:

• Passion for customer service delivery and associate experience.
• Strong operational governance, risk awareness, and attention to detail.
• Process excellence orientation with technology aptitude and comfort in driving automation.
• Ability to influence and collaborate with COEs and global stakeholders to achieve shared outcomes.
• People leadership: recruit, integrate, motivate, and develop high-performing teams.

Benefits

No information available.