Sr. Manager, GBS Global Process Owner

Key Responsibilities

• Assist with the design of the end-to-end process taxonomy for Order to Cash
• Partner with Operations and the GBS Shared Service Centers Enablement team to drive sustainable end-to-end process improvements globally that align with business strategy
• Assess and articulate business requirements, analyze design options and proactively seek out and assess process simplification and standardization opportunities that will eventually drive Automation within the process
• Participate in Productivity Governance Program including weekly workstream meetings along with Shared Service Operations, PPI, Automation, and IT
• Drive global deployment and adoption of a standard end-to-end process within and across Shared Service Centers whilst minimizing the requirement for customization as required
• Collaborate with the Shared Services Operations teams to ensure resources are properly trained on processes, policies, and systems
• Support the development of performance metrics and service level agreements for the O2C cycle in GBS Shared Services.
• Help lead O2C enabling technology roadmap and solutions and ensure optimal use of existing systems
• Drive ongoing policy governance and compliance

Qualification & Requirements

• Prior experience within a similar role is a must
• Experience of Process Mapping would be a plus
• Tried ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
• Self-directed, multifaceted and customer-centric change-agent who thrives in an exciting and changing environment

Benefits

No information available.