Sr HRSS Manager, People Movement

Key Responsibilities

People Movement Operations & Leadership

• Lead and manage the People Movement team, ensuring effective and scalable processes for onboarding, internal transfers, and employee exits.
• Develop and execute a strategic plan to scale and optimize People Movement operations in partnership with the People Technology function, leveraging technology to streamline and enhance the employee experience.
• Partner with Talent Acquisition, Hiring Managers, and HR Business Partners to enhance the employee lifecycle experience.
• Design and implement programs to enhance the employee experience from onboarding through exit.
• Advocate for Gilead’s culture and values through employee engagement initiatives.
• Ensure People Movement practices comply with national and local employment laws.
• Partner with SOX Compliance, Payroll, and Legal teams to ensure regulatory compliance and audit readiness.
• Ensure quality controls by running reports and conducting audits for compliance.
• Develop and monitor key performance indicators (KPIs) to measure team performance and ensure service level agreements (SLAs) are met or exceeded.
• Foster a culture of continuous improvement by identifying constraints, analyzing root causes, and implementing innovative solutions.
• Maintain strict confidentiality, ensuring the security of any employee data, reports, and other documentation.
• Assist in tracking and reporting work authorizations to uphold compliance regulations.

Process Optimization & Technology Enablement

• Drive operational efficiency through process improvements, technology solutions, and workload balancing.
• Implement customer-centric processes that provide clear expectations and seamless experiences for stakeholders.
• Leverage data and analytics to monitor People Movement health, identify process improvements, and measure impact.
• Implement dashboards and metrics to provide visibility into People Movement processes, measure effectiveness, and ensure continuous optimization.
• Collaborate with People Technology teams to enhance Workday and ServiceNow functionality for People Movement processes.
• Evaluate and implement new solutions and vendor partnerships to support continuous improvement efforts.
• Utilize data and tools to ensure the People Movement team is properly staffed and can quickly shift resources to meet business demands.
• Partner with SOX Compliance, Payroll, and Legal teams to ensure regulatory compliance and audit readiness.
• Research and implement process improvements to reduce error, increase efficiency, and ensure alignment with organizational goals and priorities.

Vendor & Stakeholder Management

• Oversee background check and onboarding vendors, ensuring adherence to established processes and identifying opportunities for improvement.
• Partner with Talent Acquisition and HR Shared Services teams to ensure a coordinated, effective, and scalable experience for candidates, recruiters, and hiring managers.
• Proactively manage stakeholder expectations by defining clear processes, providing project updates, and communicating risks and adjustments as needed.
• Partner closely with the Global Mobility team to facilitate seamless international relocations, working with third-party vendors to ensure compliance and a smooth transition for transferring employees.
• Support policy implementation and enhancements related to global workforce mobility.

Qualification & Requirements

Skills and Qualifications

• Bachelor’s degree with 6+ years of relevant experience or Master’s degree with 4+ years of relevant experience in HR operations, recruiting, or related fields.
• Strong leadership and management experience in a shared services or HR operations environment.
• Expertise in People Movement processes, including onboarding, internal transfers, and employee exits.
• Proven ability to design, build, and maintain scalable HR processes, programs, and technology solutions.
• Experience using data and analytics to inform decision-making and drive process improvements.
• Ability to manage multiple priorities in a fast-paced, matrixed environment.
• Strong communication and stakeholder management skills, with the ability to collaborate cross-functionally.
• Demonstrated experience in implementing and enhancing case management and knowledge article processes.
• Thorough knowledge of data privacy laws (PHR, SPHR is a plus)
• Willingness to participate in select calls across global time zones.

Preferred Qualifications:

• Experience with Workday HCM, Workday Recruiting, and ServiceNow HRSD strongly preferred.
• 3+ years of experience managing HR Operations teams.
• Multi-lingual skills (Spanish is a plus).
• Experience in continuous improvement methodologies, such as Lean Six Sigma, to drive transformative change and operational efficiencies.

Benefits

Benefits include company-sponsored medical, dental, vision, and life insurance plans