Sr HR Operations Lead – Shared Services

Key Responsibilities

• Lead day-to-day HR Shared Services operations, including management of employee lifecycle events such as transfers, compensation changes, job changes, and promotions.
• Oversee and optimize case management and ticketing systems to ensure performance metrics (SLAs and KPIs) are consistently met.
• Act as the escalation point for complex inquiries and issue resolution across the region.
• Manage Workday EIB loads and support data accuracy across HR systems.
• Own regulatory reporting requirements, including EEOC, AAP, VETS, and pay data reporting.
• Serve as the Global Documentation and Policy Lead for Background Checks; manage checks for AVP+ and focal promotions.
• Support internal and external audits, ensuring documentation and processes meet compliance standards.
• Identify and implement opportunities for continuous improvement in service delivery and operational processes.
• Lead or contribute to cross-functional projects focused on HR transformation, process reengineering, and technology upgrades.
• Mentor and support HR Operations team members, fostering a culture of customer service, accountability, and operational excellence.
• Performs other duties as assigned.

Qualification & Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field.
• Minimum of 5 years of progressive HR operations experience, including 2+ years in a shared services environment.
• Strong employee-first mindset and a passion for delivering exceptional HR service and programs.
• Hands-on experience with HR systems such as Workday, ServiceNow, or similar platforms.
• Proven ability to manage sensitive documentation and audits with a high level of accuracy and confidentiality.
• Demonstrated success working independently and collaboratively on projects in a fast-paced environment.
• Comfortable partnering with stakeholders at all organizational levels.
• Excellent analytical, problem-solving, and written/verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Benefits

At Marvell, we offer a total compensation package with a base, bonus and equity.Health and financial wellbeing are part of the package. That means flexible time off, 401k, plus a year-end shutdown, floating holidays, paid time off to volunteer. Have a question about our benefits packages – health or financial? Ask your recruiter during the interview process.