Sr. HR Manager of Shared Service

Key Responsibilities

• Lead operational excellence within HR Shared Services, focusing on Staffing, Benefits, Data Management/Compensation, and Employee Relations.
• Oversee daily service portals and ticketing system to ensure prompt resolution of issues and adherence to service standard.
• Collaborate to implement best HR practices and facilitate the development of high-performing teams.
• Monitor and assess key performance indicators (KPIs) to identify areas for improvement within HR Shared Services.
• Drive continuous improvement initiatives, fostering a culture of innovation and excellence.
• Develop and implement quality assurance processes, controls, and standards within HR Shared Services.
• Provide functional supervision for HR Shared Services Leads and their teams, promoting a collaborative and inclusive work environment.
• Engage with employees and leadership to gather feedback on HR Shared Services and address concerns promptly.
• Stay current with industry trends, best practices, and regulatory changes affecting HR service delivery.
• Utilize data and analytics to identify trends, measure performance, and implement changes that enhance efficiency and employee satisfaction.

Qualification & Requirements

• Minimum of 5 years of experience in a related role
• Proficiency in ADP – Financial Services and ADP Workforce Now
• Familiarity with ATS – Asynchronous Transfer Mode
• Experience with Ceridian and HCM (Human Capital Management) software
• Understanding of Benefit Functions
• Strong Communication skills
• Knowledge of Compliance regulations and practices
• Experience with Employee Relations
• Familiarity with Hiring Processes
• Proficiency in Workday HCM and Workday HRIS
• Understanding of Compensation & Benefits structures
• Knowledge of Total Rewards strategies
• Experience in Labor Employee Relations.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.