Sr. Engineering Program Manager
Providence
APAC/Oceania, India, Hyderabad
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Salary
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Regional
Workplace
100% in office
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
08-24-2025
Description
The ServiceNow lead developer will be responsible to partner with the ServiceNow business analyst and development team to transform the requirements into a viable solution.
Key Responsibilities
- 6-8 years’ experience in ServiceNow Product suites in developing and designing solutions in Service Operations Workspace, Employee Center (EC) Pro, ITSM, Service Request fulfillments, Mobile Solutions, and Service Portfolio Management (SPM).
- End-to-End Project Delivery: Proven track record of successfully leading ServiceNow implementation projects from initiation to closure, including requirements gathering, solution design, configuration, testing, deployment, and post-go-live support.
- Agile and Waterfall Methodologies: Expertise in managing projects using Agile (Scrum, SAFe) and Waterfall methodologies, ensuring timely delivery within scope, budget, and quality standards.
- Stakeholder Management: Strong ability to engage and align stakeholders, including business leaders, IT teams, and vendors, to drive project success and adoption.
- Risk and Issue Management: Skilled in identifying, mitigating, and resolving project risks and issues to ensure smooth implementation and minimal disruption.
- Change Management: Experience in driving organizational change, including user training, communication plans, and adoption strategies for ServiceNow solutions.
Qualification & Requirements
- Proficient in ITOM (CMDB, Discovery, Service Mapping, Event Management, CSDM), ITSM, SPM, Service Request Management, Mobile App, and APM.
- Experienced in leading end-to-end ServiceNow implementations using Agile and Waterfall methodologies.
- Skilled in aligning business and IT stakeholders to drive project success and adoption.
- Adept at mitigating risks, resolving issues, and managing organizational change.
- Expertise in configuring and integrating ServiceNow with third-party systems (APIs, IntegrationHub).
- Strong ability to analyze and enhance IT/business processes using ServiceNow.
- Proven track record of leading cross-functional teams and managing vendors.
- Effective in presenting reports, roadmaps, and business cases to executives.
- Skilled in leveraging ServiceNow reporting tools for data-driven decisions.
- Certifications (Preferred): ServiceNow Certified System Administrator, Implementation Specialist, PMP, or ITIL.
- Proficient in managing project budgets and resource allocation.
Benefits
- Best In-class Benefits
- Inclusive Leadership
- Reimagining Healthcare
- Competitive Pay
- Supportive Reporting Relation
Company Profile
Providence
Industry
Health Care Services & Hospitals
Revenue
$27.3B
Employees
120,000
Fortune 500 Rank
#978
Global 500 Rank
NA
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