Sr. Director, HR Operations and Shared Services
Unspecified
APAC/Oceania, Philippines, Quezon City
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Salary
Rank
Senior Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
07-17-2025
Description
As the most senior HR leader for employee and labor relations in the Philippines, you’ll head our People Relations function—a centralized, high-performing team that provides expert support on complex employee concerns, regulatory compliance, and frontline HR issue resolution.
You’ll oversee our tiered HR support model, strengthen labor strategies, drive governance through insights, and lead with empathy and precision to resolve judgment-based people issues. All while enhancing business continuity, employee trust, and policy consistency.
Key Responsibilities
HR Operations & Service Delivery
- Lead the PH HR Shared Services team in delivering high-quality, efficient, and compliant HR support
- Optimize processes through automation, metrics, and continuous improvement
- Use ticketing systems and case management tools to manage workflows and insights
People Relations Leadership
- Build and lead a centralized team to handle performance issues, grievances, workplace conflict, and manager escalations
- Ensure employee cases are resolved fairly, consistently, and in line with Philippine labor law and company policy
Labor Relations & Compliance
- Drive labor risk mitigation, compliance strategies, and government relations
- Lead internal reviews, incident response, and workplace investigations
- Stay ahead of labor law developments to inform proactive HR practices
Manager Enablement & Capability Building
- Coach and empower People Relations Managers to partner strategically with business leaders
- Lead initiatives around performance management, conflict resolution, and policy awareness
- Foster a high-integrity, high-performance employee relations culture
Data-Driven HR Governance
- Analyze case trends and service metrics to inform improvements
- Lead compliance audits and risk assessments in collaboration with Legal, Compliance, and COEs
Qualification & Requirements
- 10+ years in HR, with at least 5 years leading employee relations or shared services
- Proven expertise in Philippine labor law and employment regulations
- Strong leadership in high-volume, fast-paced environments (BPO/shared services a plus)
- Experience with tiered support models, service tickets, and complex case resolution
- Excellent communication, stakeholder management, and coaching capabilities
- Bachelor’s degree required; graduate degree or HR certification preferred
- A data-driven mindset with the ability to turn insights into action
Benefits
No Information Available.
Company Profile
Unspecified
Industry
Unspecified
Revenue
Employees
Fortune 500 Rank
NA
Global 500 Rank
NA
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