Sr. Director, HR Operations

Key Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Partner with the VP, Global Total Rewards, CHRO, and senior leadership to develop and execute global HR operational strategies and initiatives to support the overall business objectives and growth of the organization.
• Define and manage priorities, infrastructure, and governance for HR systems, processes, policies, and programs.
• Oversee global HR operations, including payroll, HRIS, People Analytics, and shared services, ensuring compliance with local and global regulations.
• Develop and implement a comprehensive change management and communication strategy with standardized tools and templates for global programs.
• Lead process improvements and technology enhancements to optimize service delivery and reduce costs.
• Develop mechanisms to evaluate the impact and success of the shared service delivery.
• Enable AI-driven capabilities and on-demand services to provide fast, efficient solutions for employees worldwide.
• Recommend improvements to our People processes, focusing on the employee experience, automation, and scalability, while balancing strategy and execution.
• Manage the creation and maintenance of process maps and standard operating procedures, ensuring they are current, compliant, and fit for purpose.
• Build strong relationships with HR functional leaders, external partners, and vendors to support operational and strategic goals.
• Monitor key HR metrics and leverage data-driven insights to enhance HR services and business outcomes.
• Ensure adherence to company policies and compliance with labor laws across all countries.
• Continuously review and improve HR policies, practices, systems, and templates to maintain global compliance with local labor laws and regulations in all countries.
• Collaborate effectively with Finance, Legal, and IT teams to ensure integrated HR service delivery.
• Conduct research and analysis on HR trends, including technology, automation, and employee experience.
• Stay current on U.S. and global HR policies, practices, and regulatory requirements.

Qualification & Requirements

• Bachelor’s degree is required; an MBA or other advanced degree is strongly preferred, or a comparable level of knowledge and experience that would typically be gained through a combination of a degree and experience.
• At least 15+ years of experience in global HR Services and as an HR leader on the management team of a global, fast-paced organization.
• Successful track record of building and leading broad-based, strategically aligned, progressive HR Services teams in one or more high growth companies. This will include either leading HR Services at the corporate level or leading the function for an autonomous business unit of at least 4,000 employees.
• Experience in the design and implementation of scalable HR processes, programs, and HR technology solutions, including hands-on experience with Workday and People Analytics.
• In-depth knowledge of HR policies, procedures, and best practices is necessary, including a solid understanding of global employment laws and regulations, employee relations, performance management, benefits administration, and HR systems.
• Broad-based business acumen, sound judgment and proven, in-depth executive experience and strategic thinker in operations. Experience at global level required, with APAC / China experience as well as Western Europe experience.
• Experience working in a regulated industry with preference for life sciences / MedTech.
• Results-oriented, resourceful, innovative, while being cost effective and fiscally responsible.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Deeply passionate and able to lead in a roll up your sleeves manner that is people-centric, efficient, and collaborative. Demonstrate the level of empathy and approachability, which encourages people in the organization to seek them out for advice while always operating in the best interests of the company.
• Strong Leadership and team building skills with the ability to motivate and coach
• Proven ability to multi-task and work in a fast-paced dynamic setting
• Ability to travel domestically and internationally as needed
• The position requires the ability to travel domestically and internationally, as needed.

Benefits

U.S. Health & Well-Being

• Medical and prescription drug plans (includes company-funded Health Savings Account option)
• Dental and vision plans
• Healthcare and dependent-care flexible spending accounts
• Supplemental health benefits (including Critical Illness, Hospital Indemnity, and Accident Insurance)
• Life and Accidental Death & Dismemberment insurance options
• Long and short-term disability insurance
• Legal and Identity Theft insurance options
• Employee assistance program
• Wellness platform (with incentives for making healthy lifestyle choices)
• Gym discount network (plus $200 gym fee reimbursement)

Retirement & Savin

• 401(k) savings plan (with employer matching contributions)
• Employee stock purchase plan