Sr. Director, GBS Global Process Owner – Hire to Retire
Kimberly-Clark
Europe, United Kingdom, England, Tadworth
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Senior Director
Responsibility
Process Roles
Scope
Global
Workplace
Hybrid
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-06-2025
Description
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, million of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.\
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Key Responsibilities
The Hire to Retire Global Process Owner will:
- Serve as the business partner from GBS to the function leaders represented in the entire HTR process
- Partner with the GPLT to drive day-to-day operations and deliverables in the HTR process
- Lead all current people solutions/shared service and BPO arrangements, and drive the investigation, coordination, and facilitation of all shared service and/or outsourcing requirements (planned and unplanned) globally for the Global People Organization.
- In partnership with the Global People Organization, design and oversee implementation of a portfolio of projects to standardize processes and deploy self-service across all segments and regions for the HTR processes
- Lead business process design and governance by understanding the needs of the business, facilitating discussions on budget and resource prioritization across the Global People Organization; and collaborating with process owners and HRIS to ensure processes are designed/developed and executed. Responsible for helping the organization design, monitor, and improve controls in HTR.
- Provide oversight and direction for the employee experience across all People BPO arrangements, system platforms and processes; as well as provide insight and leadership for K-C’s broader employee experience initiatives in conjunction with the Digital Organization, Corporate Communications and GBS.
- Lead the development and execution of People Leader Standard Work (People Metrics) and the Standard Work related to that. This includes overseeing the governance model of how People Metrics will be adjusted and refined with business leader feedback, as well as how People Metrics utilization will be measured
- Lead strategic vendor relationship management with relevant system, shared service and BPO vendors across the Global People Organization, ensuring close collaboration and alignment with the relevant Talent Business Partner VP, CoE leader and the HRIS leader. This leader will also ensure that the function receives the right level of service from the selected people vendors.
- Drive all People LEAN/CI efforts globally, ensuring that LEAN practices are implemented and shared across the Global People Organization, and that value realization initiatives for Workday continue to be executed and realized. Meet an annual continuous improvement target for cost, quality and employee experience of HTR
- Own security for systems by working with HRIS Security and the CoE’s to identify the right types of security and ensuring consistency and governance across the globe. This also includes managing the communication of security roles to the GPLT for input and endorsement when necessary
- Manage senior stakeholders throughout the enterprise to collect VOC feedback, escalations, and business needs, and convert this into HTR policies and procedure change recommendations for the functional leaders
- Represent HTR globally as a trusted partner with the function leaders to brief internal and external stakeholders on opportunities, targets, risks, and successes
- Build and implement a unified global reporting structure and accompanying dash-boarding systems that track Total Cost of Service (TCS), Total Quality of Service (TQS), Total Standardization of Service (TSS), Total Velocity of Service (TVS), Customer Satisfaction (CSAT), SLA, OLA, and KPI metrics in real time.
Qualification & Requirements
The ideal candidate will have demonstrated the following key skills:
- Experience leading HTR and/or People Operations in global, cross-functional and matrix structured teams
- Proven ability to partner with People and Technology organizations to develop and enhance a People & Culture Service Delivery Model
- Demonstrated ability improving People Operations and leveraging scale through the proper allocation of people processes to a shared services model
- Extensive knowledge of both outsource provider (BPO) services and shared service center operations. Prior experience having either built or run a HTR GBS delivery group.
- Experience driving large-scale Continuous Improvement (CI) efforts to deliver results; CI certification preferred
- Experience managing large vendor relationships, including negotiating contracts and standing up new large-scale global vendors
- Excellent communicator (verbal and written) and possess strong facilitation skills
- Demonstrated track record of leveraging process and project management skills to deliver results
- Motivational people leader, capable of finding, coaching, and promoting a diverse and inclusive team of top talent
- Bachelor’s Degree; Master’s Degree preferred
Benefits
Here are a few of the benefits you’d enjoy. For a complete overview, see www.mykcbenefits.com.
- Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
- Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
- Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
- Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
Company Profile
Kimberly-Clark
Industry
Manufacturing
Revenue
$20.18B
Employees
44,000
Fortune 500 Rank
#199
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
