Sr. Director, Finance Operations

Key Responsibilities

Strategic Leadership and Ownership

• Serve as the single-point process owner for Accounts Receivable, and Credit & Collections across Macmillan’s U.S. Trade organization.
• Develop and implement a strategic roadmap for the Accounts Receivable and Credit & Collections process that aligns with Finance Operations goals and business growth objectives.
• Partner with stakeholders in Finance, Accounting, Customer Service, Operations, Sales, and Technology to standardize processes, policies, and controls.
• Drive process governance, ensuring efficiency, accountability, and alignment across functions.

Transformation and System Optimization

• Lead finance transformation initiatives focused on standardization, automation, system integration, and improved data visibility.
• Collaborate with IT and business teams to design and deploy enhancements or new OTC solutions.
• Establish comprehensive process documentation, policies, and internal controls.
• Identify opportunities for automation and digitization to enhance the customer and user experience.

Performance and Continuous Improvement

• Define and manage key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and collection performance.
• Leverage analytics and data insights to monitor trends, identify bottlenecks, and drive targeted improvements.
• Promote a continuous improvement culture, embedding best practices and supporting change management across the team.

Leadership and Collaboration

• Lead and mentor AR, and Credit & Collections teams or partners, fostering collaboration, accountability, and innovation.
• Build strong relationships with operations, business leaders, external customers, and vendors to optimize collections and customer satisfaction.
• Partner closely with other Finance Operations leaders to align organizational structure and process maturity goals.

Risk Management and Compliance

• Oversee credit risk and ensure balance between revenue enablement and risk mitigation.
• Ensure OTC activities comply with company policies, accounting standards, and internal controls.

Qualification & Requirements

What you’ll bring

• Proven ability to lead finance transformation initiatives and drive process improvement across functions.
• Deep understanding of Order-to-Cash processes including credit, collections, and accounts receivable.
• Strong strategic thinking and data-driven decision-making skills.
• Exceptional communication and stakeholder management abilities, with experience influencing across senior leadership levels.
• Strong analytical mindset, capable of translating data into actionable insights.
• Expertise in internal controls, compliance, and process governance.

Ideal Experience

• Bachelor’s degree in Accounting, Finance, or Business required; MBA or Master’s degree preferred.
• 10+ years of progressive experience in finance operations, credit & collections, or shared services.
• Demonstrated experience implementing or optimizing financial systems/tools
• Experience managing distributed teams in a complex organization.
• Background in publishing, media, or consumer products industries desirable.

Benefits

No information available.