Sr. Director Customer Service & Mar Tech

Key Responsibilities

• Oversee design, development, test of complex, multi-tier software applications running in a distributed environment, and be able to make good tech decisions.
• Working with other engineers, managers, designers, product managers to develop innovative solutions that meet needs with respect to functionality, performance, scalability, and reliability while meeting realistic implementation schedules and adhering to development goals and principles
• Estimating engineering efforts, planning implementations and system changes.
• Define the process of release management and on-call responsibilities to ensure the high product quality.
• Developing industry and product technical expertise.
• Proactively participating in maintaining team standards and best practices
• Understanding the broader business context around their area and providing intelligent solutions.
• Capable of building up a full suite of tech teams, including hiring good talent, ramping up teams quickly, building good team culture, etc.

Qualification & Requirements

• BS, MS, or PhD in Computer Science or related technical discipline (or equivalent).
• 15+ years’ work experience in software development area with at least 10+ years’ experience in Java programming, web development, big data or machine learning.
• At least 10+ years’ management experience
• Excellent computer science fundamentals, data structures, and algorithms.
• Excellent problem-solving skills and capable of triaging and resolving critical tech issues without supervision.
• Expertise in object-oriented design methodology and application development in Java and J2EE, including Spring
• Expertise in large scale distributed system design or big data processing applications design. Knowledge of Docker/Kubernetes and Hadoop/HBase/Spark/Cassandra is a BIG plus
• Experience with the Customer Service and Marketing Technology domain is a BIG plus.

Benefits

Health & Wellness Benefits

Whether you’re single, in a growing family, or nearing retirement, eBay has a comprehensive and competitive health and wellness program designed to meet your unique needs. We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.

Financial Benefits

eBay provides a variety of plans to help ensure your financial security today and in the years ahead.

• Stock Purchase Plans
• Retirement Savings and Pension Plans
• Stock Awards
• Life Insurance and Disability Benefits
• Credit Union Memberships