Solutions Stream Head: Business Services

Key Responsibilities

• Launch the Business Services solution stream including identification of needed value streams and key roles
• Ensure that the solution stream delivers maximum value to its internal and external customers while maintaining operational efficiency. Establish and optimize workflows, processes, and governance models, in conjunction with the Value Management Office to ensure seamless execution
• Define and drive the strategic vision for the solution stream, ensuring alignment with overall business objectives
• Identify and address inefficiencies, bottlenecks, and areas for improvement within the assigned solution stream to enhance overall performance and efficiency.
• Plan, execute, and manage solution stream, ensuring they align with business objectives and deliver desired outcomes
• Effectively engage, manage, and influence key stakeholders, managing expectations, communicating progress, ensuring progress and addressing concerns
• Work collaboratively with cross-functional teams and departments to ensure alignment and reach shared goals
• Identify, implement and track key performance indicators (KPIs) and metrics related to the solution stream. Identify trends, and report on performance to stakeholders
• Drive a culture of continuous improvement within the solution stream, identifying opportunities for innovation and optimization
• Manage resources (people, budget, time) effectively to ensure outcomes are delivered on time and within budget and ultimately to reduce onboarding duration and effort, and to create a more efficient Run operation
• Identify, assess, and mitigate risks that could impact the solution stream’s performance or project delivery.

Qualification & Requirements

• 10+ years of experience delivering services to clients who consume mission critical, enterprise software
• Significant experience of managing key, executive level relationships internally, and within a global client base
• Demonstrated ability to innovate within the services delivered and the service delivery model and experience with implementing and operating horizontal, DevOps aligned delivery models
• Ability to represent the value prop of service offerings at customer events, summits and in individual sales calls
• A willingness to work in a new area where there is no clear roadmap, and you can expect to have to learn by experimenting and by adjusting courses when necessary
• Leadership in defining and executing against a strategy for a large function
• The ability to build high growth teams
• Change tolerance and willingness to make big operating model decisions to the organization, to meet changing client needs and market opportunities
• Established experience in collaborating with Product Development, Operations, Professional Services and Commercial teams
• Solid understanding of the technology industry and the fundamentals of a SaaS business
• Proficient analytical and creative problem-solving skills, with ability to be practically engaged and focus on the details without losing sight of the bigger picture, especially within optimization and organizational design
• Skilled in process understanding and an optimization mindset
• Highly developed research, writing, listening, and verbal communication skills
• Ability to mobilize stakeholders and form trusting relationships in a broad organizational context
• Great collaborative skills, highly motivated colleague who works well with others and is result-oriented.

Benefits

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country. Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate’s work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.