SMO Group Business Process Manager

Key Responsibilities

• Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of end to end operating model projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes. Provides executive leadership updates on projects and recommendations.
• Seeks out opportunities for increased system and end to end process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of operating model, current systems, and implementation of new systems, org design, processes and technologies. Contributes to the creation of the strategic vision and ensures process and system alignment.
• Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization.
• Actively seeks out shared services industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project stakeholders.
• Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and possesses ability to gain stakeholder trust. Brokers consensus among stakeholders with conflicting needs.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualification & Requirements

Education:

• Bachelor’s Degree – Business, Finance or related field (Required)

Work Experience:

• 7-10 years Related work experience (Required)
• Department-specific experience. (Preferred)

Knowledge, Skills and Abilities:

• Change Management (Required)
• Process Improvement (Required)
• Telecommunications (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!