Shared Services Technology Lead

Key Responsibilities

• Lead and manage squads of engineers and QA professionals, ensuring the efficient and high-quality delivery of technology services across the organization, particularly in areas such as Authentication, Add-Ins, APIs, Search, Feeds, and E-commerce.
• Collaborate closely with the Head of Shared Technology Services and product owners to align engineering efforts with business priorities and product backlogs.
• Drive the adoption of best practices in software development, quality assurance, and Agile methodologies to enhance team productivity and project outcomes.
• Analyze current and future technology capabilities to identify gaps and areas for improvement, recommending solutions to enhance service delivery and operational efficiency.
• Maintain a strong focus on continuous improvement, fostering a culture of learning and innovation within the technology services teams.
• Collaborate with the Emerging Technology Group to identify opportunities for AI integration within shared technology services, ensuring smooth adoption of AI capabilities developed by the specialized team.
• Stay informed about AI advancements and work closely with the Emerging Technology Group to align shared services with the company’s AI strategy.

Qualification & Requirements

You May Be a Good Fit If

• Over ten years of experience in software engineering or technology services, with at least seven years in a managerial role overseeing engineering and QA teams.
• Strong expertise in Agile methodologies, DevOps practices, software quality assurance, and modern software engineering tools and frameworks, particularly related to services like Authentication, Add-Ins, APIs, Search, Feeds, Notifications and commercial/regulatory websites.
• Excellent leadership, planning, and organizational skills, with a proven ability to align technology services with business objectives and deliver quality solutions efficiently.
• Strong communication and interpersonal skills, capable of working collaboratively with product owners, business executives, and technical teams to drive technology initiatives.
• Strong understanding of how AI-driven technologies can be integrated into software development processes, including awareness of AI-enhanced engineering productivity and AI-Powered DevOps.

What Would Make You Stand Out:

• Innovative Problem Solver: A candidate who demonstrates an innovative approach to solving complex technology challenges, proactively identifying opportunities for improvement and implementing effective solutions.
• Exceptional Leadership and Communication Skills: Effective leadership skills, including the ability to articulate technical concepts to diverse audiences and foster an inclusive and collaborative team environment.
• Business Acumen and Strategic Decision-Making: Understanding the strategic objectives of the organization and navigating the enterprise’s political climate to support decision-making and drive technology transformation.
• Experience in collaborating with AI teams: Demonstrated ability to work effectively with specialized AI units to incorporate AI solutions into broader technology services.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community