Shared Services Technology Engineering, Director

Key Responsibilities

• Oversee Development of API and IAM Solutions: Lead the strategy, low-level design, and delivery of robust API and authentication solutions. Ensure high availability and performance by utilizing the latest technologies and industry best practices.
• Manage the Feeds Product: Oversee the delivery of our data to customers, ensuring data accuracy, security, and timely delivery.
• Lead and Mentor a High-Performance Engineering Team: Guide a team of engineers by removing blockers, vetting their designs, and coaching them to achieve their full potential. Actively manage team performance, hire top talent, and foster a culture of continuous learning and improvement.
• Implement and Standardize Agile Delivery Practices: Establish tools, technologies, standards, and best practices to expedite agile delivery. Focus on enhancing software engineering productivity through continuous integration/delivery processes, automation, and innovation.
• Measure and Optimize Engineering Performance Metrics: Establish and monitor metrics for engineering quality, operational excellence, and agility. Own execution of the agile operating model on your teams and continuously adapt processes to improve performance, efficiency, and outcomes.
• Drive Technology and Product Roadmap Execution: Collaborate with the Head of Shared Technology Services, API Product Owner, and technology partner organizations to develop and execute the technology and product roadmap. Prioritize technical debt reduction, strategic initiatives, and innovation projects to align with organizational goals and deliver impactful outcomes.

Qualification & Requirements

What You Need To Have

• Extensive experience in engineering and development, including building large-scale enterprise solutions (12+ years of experience preferred).
• Expertise in software engineering practices, specifically in enabling incremental and agile delivery using continuous integration/delivery processes – particularly the use of DORA metrics for guiding squad productivity.
• Strong proficiency in domain-driven design and programming languages such as Java and Python.
• Experience with API lifecycle management, including the use of API management platforms such as Swaggerhub, AWS API Gateway, or similar.
• Familiarity with industry-standard API specifications such as OpenAPI (Swagger), JSON, REST, and GraphQL.
• Strong understanding of cloud architecture, particularly leveraging AWS services to build cloud-native solutions.
• Experience managing IAM solutions, and data delivery products.
• Excellent written and verbal communication skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical stakeholders.
• Strong track record of translating business requirements into architecture and design for new solutions, demonstrating an ability to align technical decisions with business goals.

What Would Make You Stand Out

• Experience with event-driven, microservices, and real-time streaming frameworks such as Kafka.
• Knowledge of emerging AI API standards like MCP and A2A.
• Familiarity with API security best practices, including OAuth and JWT.
• Demonstrated ability to quickly learn and adapt to new technologies, knock down impediments, and deliver great products in an agile environment.
• Passion for driving value through enhancements and market expansion.
• Leadership qualities and the ability to guide cross-functional teams towards a common goal.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community