Shared Services Senior Manager

Key Responsibilities

• Shared Services team leadership and development.
• Maintains a high-performing team in a complex, fast-paced environment with overlapping, interdependent and critical regulatory and internal issue remediation projects.
• Provides focus and clarity in establishing team priorities and individual goals. Drives and rewards performance and supports career development.
• Identifies and escalates challenges, roadblocks and opportunities, and associated solutions, and addresses them as directed by the Manager, Shared Services.
• Expands awareness and influence of the 1LOD Controls Shared Services function and its value proposition to drive maturation and adoption of 1LOD’s roles and responsibilities with respect to non-financial risk and control practices, particularly around regulatory commitments.
• Serves as an active and visible resource to BCOs and leadership, recommending and/or providing advisory and other services as appropriate.
• Builds strong, collaborative relationships with delivery partners and fosters connections between businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote efficient and effective use of Shared Services capabilities and resources.
• Partners with appropriate Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and adoption and enablement protocols.
• Leads the development and implementation of solutions for 1LOD risk and control data and reporting needs.
• Produces intelligence through querying data repositories, generating standing and ad hoc reports, and identifying trends through quantitative and qualitative analysis.
• Designs and implements analytical approaches and methodologies; interprets and summarizes results for senior management to use in data-driven decision-making.
• Leads and oversees the analysis and reporting of risk profiles, risk metrics, risk registers, risk and control self-assessments (RCSA), control performance, issue management, and operational risk events in alignment with governance requirements for risk data and reporting management.
• Manages a team that designs, implements and maintains Tableau dashboards for many of the aforementioned reporting and analytics.
• Works closely with BCO teams, 2LOD, and the Governance, Risk and Controls (GRC) Office to understand, manage, and execute on regulatory remediation commitments for metrics and reporting related to 1LOD adherence to governance requirements.
• Develops and maintains quality assurance protocols, key controls, and standard operating procedures (e.g., intake/scoping, business requirements, change management) for Shared Services Reporting & Analytics capabilities and outputs in alignment with requirements and expectations across lines of defense.
• Leads special projects as assigned, which may include the analysis, development, implementation and/or maturation of 1LOD risk and control data and reporting practices (e.g., sales practices, Culture and Conduct Risks reporting and analytics).
• Understands and applies sound practices around data lineage, data quality and data stewardship.
• Ensures the Shared Services Reporting & Analytics team complies with governance requirements for data risk, reporting risk, data quality and analytics risk, data sourcing risk, and reporting and metrics.
• Manages End User Computing (EUC) tools and End User Developed Applications (EUDAs) as applicable and in alignment with governance requirements.

Qualification & Requirements

Must-Have

• Bachelor’s Degree or equivalent
• 10+ years of progressive relevant experience leading large change, strategic execution, transformation and/or regulatory programs with a high level of complexity and uncertainty.
• 5+ years of experience managing a portfolio of cross-enterprise programs/projects, ideally with significant regulatory components.
• 5+ years of relevant experience managing teams of five or more.

Skills and Knowledge

• 5+ years of experience in a head of function, or service or practice area lead, with staff performance management responsibility preferred.
• Financial services industry experience strongly preferred.
• Tools – Microsoft 365, analytics and/or project management tools; Archer GRC experience a plus.
• Strategic and tactical program transformation and implementation experience.
• Communication, presentation, and facilitation skills with a focus on engaging senior leaders and other key stakeholders across horizontals and verticals.
• Assessing and utilizing methodologies and aligning to audit and regulatory requirements or expectations.
• Demonstrated record of agile thinking and the ability to effectively influence and communicate.
• Superior written communications skills, with writing and editing experience strongly preferred.
• Demonstrated ability to think critically and facilitate change through collaborative effort. Strong interpersonal and verbal communication skills.
• Self-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlines.
• Solid problem solving, analytical (including qualitative analysis), research, and quantitative skills.

Benefits

Compensation

• Starting base salary: $127,626 – $237,014 per year. Exact compensation may vary based on skills, experience, and location.
• This job is eligible for bonus and/or commissions.

At City National Bank we’re as committed to our colleagues as we are to our clients. When you’re a part of our team, we want to help you make the most of your working life, and to maintain a work-life balance that is as comfortable, healthy, and secure as possible.

City National Bank takes a modern approach to benefits, and offers a holistic program of benefits and perquisites which support and address physical, emotional, financial and social needs. Our benefits include comprehensive and competitive services and offerings that provide colleagues and their families with important protections. Some highlights include:

• Health Benefits – comprehensive medical & prescription, dental, and vision benefits with the freedom to select the right coverage for you and your family including domestic partner
• Well-Being – a wellness program that promotes healthy behaviors and provides you with access to a wide range of health tools and resources
• Tax-free Flexible Spending Accounts – that allow you to set aside pretax dollars to help pay for health and/or dependent day care expenses
• Life Insurance – coverage for you, as well as the option to purchase additional coverage for yourself, your spouse/domestic partner and/or children
• Short- and Long-Term Disability Insurance – that provides income replacement for qualifying periods of disability
• Paid Time Off – paid benefits for sick time, vacation and specified holidays which vary by service, title and/or geographic area
• Retirement Benefits – that help you build a solid foundation and save toward a secure financial future. We offer a 401(k) plan that allows you to contribute on a pre-tax or after-tax Roth basis, that provides a company match on your contributions up to a specified amount, and that provides for an additional company contribution whether or not you contribute to the plan.

Eligible colleagues can choose from a variety of health and welfare benefit plan options, and may elect to cover their spouse or domestic partner and/or children based on plan-specific criteria.

Other benefits available to colleagues include an employee assistance program, colleague discounts, tuition assistance, banking services and more.