Shared Services Relationship Manager

Key Responsibilities

• Primary point of contact for Service Provider and take help of Program Lead to get all necessary support from Internal stakeholders – to jointly drive the successful implementation of the outsourcing project
• Will be the key point of contact for service provider and ensure relationship is built at all levels with the service Provider
• Co-Lead of overall transition phase which will include but not limited to – setting of priorities, governance, and day-to-day operations with Service Provider (Program Lead will be accountable for actions internally)
• Take joint Lead in setting up SOW, SLA, KPI’s and measurement methodology to monitor performance of the Service Provider – with help of Global Category leads. Manage this through the roles and responsibilities defined during the transition phase.
• Set-up the Governance model jointly with Program Lead
• Ensure the Service Provider is ready with IT, adequate staffing, resources and all necessary tools for successful implementation of the project
• Assist the preparation of Category cards with help of SP and Category teams, development of processes and improvements
• Escalate, Manage and take help of SME’s to sort out all issues arising as a result of the implementation
• Be the lead for all regional escalations and manage through SME, Regional leads and coordinate resolution of escalation points

Qualification & Requirements

• Basic Qualifications
• Bachelor’s degree with minimum of 15+ years of Source-to-Pay process and Sourcing experience
• Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Should have led teams and built relationship at a senior level with suppliers/service provider
• Experience with all indirect category sourcing, tools, processes.
• Excellent negotiations skills and analytical skills with the ability to manage and develop supplier relationships

Desired Characteristics

• Ability to energize, develop and build rapport at all levels within organization
• Proven ability to execute and deliver on commitments
• Ability to take initiative, deal with Ambiguity and move with pace
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Established project management skills.
• Should possess strong Influencing skills

Benefits

No information available.