Shared Services Process Lead

Key Responsibilities

Project Planning & Strategy:

• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and budget estimates.
• Identify potential risks and develop mitigation strategies.

Technical Oversight & Execution:

• Translate business requirements into technical specifications for tool configuration and integration.
• Work closely with technical teams (e.g., developers, engineers, IT operations, IAM) to ensure successful tool setup, configuration, and integration with existing systems.
• Oversee the testing phases (UAT, integration testing) to ensure tools meet functional and performance requirements.
• Understand and troubleshoot technical challenges encountered during deployment.

Stakeholder Management & Communication:

• Act as the primary point of contact for all project-related communications.
• Provide regular updates to stakeholders on project status, progress, risks, and issues.
• Facilitate effective communication between technical teams, business users, and leadership.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.

Deployment & Adoption:

• Plan and execute the deployment of tools, including data migration and system cutover.
• Develop and implement change management strategies to ensure successful user adoption.
• Organize and deliver training sessions for end-users.
• Establish post-deployment support mechanisms.

Continuous Improvement:

• Conduct post-implementation reviews to evaluate project success and identify lessons learned.
• Recommend improvements to processes and tools for future deployments.

Qualification & Requirements

• Master’s/Bachelor’s degree from an accredited institution
• 5+ years of experience in project management, with a significant focus on software or tool deployment.
• Demonstrated experience in managing end-to-end tool implementation projects.
• Strong technical acumen with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
• Experience with various project management tools
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and analytical skills.

Benefits

At TaskUs, we prioritize our employees’ well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.