Shared Services Payroll Manager
Moorepay
Europe, United Kingdom, England, Swinton
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Salary
$41,041 - $61,562 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Finance
HR
Legal
Reports to
Head of Service Delivery
Level
N-2
Travel Max:
0%
Posting Date
03-09-2025
Description
As a Shared Services Manager you’ll report to the Head of Service Delivery, leading a team of 10-14 Payroll / HR / Pensions and operational experts, delivering effective processes, collaborative partnerships across the business, and maximising the effectiveness and efficiency of the team to provide a superior quality and highly responsive service to our customers.
As a Shared Services Manager in Moorepay, you’ll be accountable for the end-to-end delivery of the service to your customers ensuring compliance with Moorepay standards and legislation.
Key Responsibilities
- Organisation, workload management and resource planning of the team (tracking work allocation and reassigning any overdue tasks), whilst driving a people lead culture of development and high performance against a key set of objectives and milestones.
- Ensuring a high quality of service is delivered to customers, including monitoring of controls and regular auditing to check for completeness.
- Supporting the Customer Success Managers with customer improvements, initiatives and projects which arise, whilst monitoring and delivering against SLAs and KPIs.
- Attending customer service review meetings as required, and contributing commentary and insights for the service packs.
- Ensuring seamless updates, communications and cross team / site working takes place between all service delivery teams.
- Acting as an escalation point for customer complaints, dealing effectively and efficiently with incidents, providing regular updates to internal teams and key stakeholders, and managing internal escalation of any business critical and major service delivery issues.
- Supporting the onboarding of new / transitioning customers into live business-as-usual services.
- Ensuring the Moorepay customer experience blueprint is adhered to and all service / process deviations are presented to the design authority / leadership team for approval.
- Driving a people lead culture of development and high performance by leading initiatives to drive high levels of positive colleague engagement, and supporting and developing colleagues to achieve their career goals and objectives.
Qualification & Requirements
- Positive attitude and energy, with a passion for building relationships.
- 3-5 years+ proven success in a leadership and people management role within payroll.
- Succession planning and development.
- Process optimisation knowledge and experience.
- Demonstrable delivery of continuous service improvement.
- Financial services, contact centre or similar shared services industry background.
- Positive role model for the team who leads by example.
- Record of people success and development.
- Good knowledge and experience of HR and payroll practices.
- Experience of managing complex and high-volume teams, performance management and objective setting.
- Effective communication skills to both internal and external stakeholders.
- Commercial awareness and experience working within an environment that manages by metrics, service levels / KPIs, and expected performance outcomes (e.g. same day response times).
- Outstanding customer service skills with the capability to engage with stakeholders at different levels.
- Accomplished at working effectively across teams in a matrixed, multi-geography operating model.
- Proven ability to identify opportunities for process improvements and to implement these successfully.
- Ability to proactively plan resource and achieve highly multi-skilled teams with the agility and flexibility to meet multiple customer demands.
Benefits
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Company Profile
Moorepay
Industry
IT Services and IT Consulting
Revenue
$750M
Employees
8,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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