Shared Services Operations: Head of Strategy and Transformation, Business Execution Executive

Key Responsibilities

• Create and lead cross-functional teams (Change Management, Location Strategy, Data Analytics, Issue Resolution and Strategic Programs teams) to develop outstanding multi-channel integration experiences and products that generate tangible business results, leveraging talent with multi-dimensional experience from diverse backgrounds.
• Develop and execute a Shared Services Operations target operating model and end-to-end strategy across all sites to best serve the needs of the business.
• Create governance materials as appropriate for the Head of Shared Services Operations in readiness for meetings. Partner closely with the Head of Shared Services Operations to ensure messages are clear and consistent.
• Design and coordinate regular planning sessions for the leadership team and ensure appropriate follow up between planning sessions.
• Implement processes and routines to ensure effective Risk Management and oversight for all Shared Services Operations.
• Create a budget for Shared Services Operations, and the appropriate controls to ensure targets are met. Develop narratives to explain the expense story, and the relationship to challenges faced; manage the investment initiative business case process and tracking/reporting of all investment spend(s).
• Execute changes such as: migration of functions in and out of the global team (location strategy), consolidation of processes to create scale and efficiencies, implementation and tracking of corrective actions arising from control and regulatory reviews.
• Represent Shared Services Operations for all audit and Regulatory exams; act as liaison and oversee regulatory inquiries and responses.
• Build and expand data analytical tools for key product decisions and recommendations; optimize data insights, metrics reporting.
• Build out Strategic Programs and partner with Shared Services Operations leaders to drive program execution and provide additional oversight of strategic programs.
• Chief of Staff/Business Management functions: operational governance routines, Executive presentation preparation, People agenda, financial management, Town Halls, coordination of Operating Committee and senior Wells Fargo requests.
• Ensure appropriate leadership in each location and empower the team to identify and resolve their own strategic resourcing issues.
• Implement a creative and cohesive people strategy, including a focus on training, development, and a transparent promotion process.
• Ensure consistent messaging of priorities is cascaded through the layers of management and to all staff.
• Build and maintain trusting relationships with key stakeholders, partners, and peers.
• Ensure constant and open lines of communication between members of the leadership team, and the COO.
• Partner with Technology, HR & Finance to ensure alignment on strategic initiatives.
• Develop a team to deliver the agreed upon scope of the COO office.

Qualification & Requirements

Required Qualifications

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management experience.

Desired Qualifications:

• Proven operations leadership: leading large-scale teams in a highly complex regulatory environment.
• Financial Services experience including understanding of core fundamentals of how large-scale financial institutions operate including an appreciation of varying customer types, products and operating models, technology architecture and data landscape.
• Transformation experience: digital analytics, understanding of technology architecture, ability to design future-proof solutions and experience delivering against multi-year roadmaps.
• Leadership: strong talent management skills with experience building high-performance teams, re-shaping teams and placing high value on diverse skill sets.
• Experience working across International Regions.
• Significant experience interacting and working with senior leaders and regulators.
• Experience building and leading large teams across multiple locations, including managing managers.
• Ability to manage effectively in a matrixed organization, create a strong collaborative environment, develop partnerships with many business and functional areas across Wells Fargo.
• Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization.
• Exceptional track record of driving organizational change, developing innovative solutions, and delivering results.
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management.
• Strong record of executing operating model changes, understanding complex processes, and mitigating risk when executing change.
• Demonstrated core competencies in Strategy, Leadership, Business Acumen in Wholesale and Consumer Banking, Risk Management, Change Management, Project Management, Process Improvement, Transformation, and Resiliency Planning.
• Ability to translate complex technical concepts so that they are clearly understood in support of sound decisions.
• Superb collaboration skills across multiple levels and functions with demonstrated success through decision making and in gaining alignment.
• Ability to balance multiple projects simultaneously in a balanced approach.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits – Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement