Shared Services Manager

Key Responsibilities

Shared Services Setup:

• Lead the design and implementation of shared services to drive operational efficiency across the organization.
• Develop and execute a roadmap for setting up shared services across various functional areas (e.g., HR, IT, Finance, Procurement).
• Establish governance structures, processes, and performance metrics for shared services.

Project Management:

• Oversee the setup process and ensure timely delivery of the shared services setup, coordinating with internal teams, external consultants, and third-party vendors.
• Identify risks, issues, and mitigation plans during the setup phase and ensure resolution in a timely manner.
• Ensure resources are allocated appropriately to meet project timelines and objectives.

Transition to Go Live:

• Ensure that all required systems, processes, and personnel are ready for the go-live phase.
• Conduct tests and simulations to ensure that all systems, processes, and teams are aligned before the go-live date.
• Monitor the go-live phase to ensure that services are delivered effectively and without disruptions.

Stakeholder Communication:

• Act as the primary point of contact for key stakeholders during the shared services setup and go-live process.
• Provide regular updates to senior management regarding progress, challenges, and any adjustments to the project plan.
• Establish clear communication protocols to ensure smooth transitions across departments and functions.

Continuous Improvement:

• After the go-live, monitor the performance of shared services to identify areas for improvement.
• Drive a culture of continuous improvement and ensure that shared services are constantly evolving to meet business needs.
• Ensure that the shared services operation is scalable and adaptable as business needs change.

Qualification & Requirements

Education:

• Bachelor’s degree in Business Administration, Management, Finance or related field; MBA or equivalent advanced degree is preferred.
• Minimum of 5-10 years of experience managing shared services or business operations, with at least 3-5 years in a leadership role.
• Experience in setting up share services team or organization is a plus.
• Proven experience in setting up or leading large-scale transformation projects, particularly in a shared services environment.
• Strong knowledge of service delivery models, process optimization, and cross-functional integration.

Skills:

• Strong project management skills with the ability to oversee complex initiatives from start to finish.
• Excellent leadership and team management skills.
• Exceptional problem-solving skills, with the ability to identify and address issues quickly and effectively.
• Strong communication and interpersonal skills, capable of engaging and influencing senior leaders and stakeholders.
• Experience with service management tools and platforms is a plus.
• Working knowledge of Continuous Improvement/Agile/Lean Tools

Benefits

No Information Available