Shared Services Manager
Linnovate Partners
APAC/Oceania, Philippines, Makati
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
$70,366 - $76,798 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Legal
Marketing
Reports to
Level
N-3
Travel Max:
0%
Posting Date
10-13-2024
Description
We are seeking an experienced and skilled Head of Shared Services to lead our Fund Services team. The successful candidate will be responsible for driving exceptional service delivery, managing client relationships, and overseeing the day-to-day operations of our fund services business.
Key Responsibilities
- Lead and manage the Fund Services team, providing guidance, coaching, and development opportunities
- Develop and implement service delivery strategies to meet client needs and business objectives
- Foster strong relationships with clients, understanding their needs and delivering tailored solutions
- Oversee the delivery of fund administration, accounting, and reporting services
- Ensure high-quality service delivery, meeting SLAs and client expectations
- Collaborate with internal teams, such as Sales, Marketing, and Product Development
- Stay up to date with industry trends, regulatory changes, and best practices
- Manage budgets, resources, and workflows to optimize efficiency and productivity
- Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize revenue generating opportunities
- Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues.
- Responsible for co-ordination and flow of information with other business units (interfaces)
- Assist in providing support to various department within the organization pertaining to process improvements
- To understand the requirement of the country documentation and devise guidelines / SOP to the teams to ensure compliance.
- Evaluate, and recommend operational changes to raise both efficiency of service offering to clients and achieve cost effective, profitable service levels in all profit centres.
- Evaluate, implement, and manage all operational systems to ensure they are implemented effectively and utilized correctly on an on-going basis.
- Reviews SLA’s with countries periodically.
- Ensure continued control over all operational functions through regular monitoring, and frequent meetings with all staff and Managers.
- Organise appropriate shifts and manning levels to meet business requirements.
Qualification & Requirements
- 6-8 years of relevant experience in a compliance discipline is required Finance, Fund-Administration or FinTech sectors are highly regarded.
- Sound knowledge of SFC authorised funds and fund manager code of conduct is preferred..
- Ability to work well with various business units and internal teammates is crucial.
- Fluency in verbal and written English and Chinese; Mandarin Proficiency is an advantage.
- Strong Training and audit skills
- Good Management Skills to motivate the team to deliver excellent results.
- Able to work under pressure and enjoy working in a fast-paced environment.
- Excellent written and verbal communication skills and excellent interpersonal skills with the ability to interact with people at all levels and work in multi – cultural work environment.
- Strong analytical, interpersonal, and problem – solving skills working within a matrix structure.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Linnovate Partners
Industry
Financial Services
Revenue
$50M
Employees
400
Fortune 500 Rank
NA
Global 500 Rank
NA
Application can only be submitted by logging into your LinkedIn Account
Note: This type of application does not reduce the Apply Credits included in your Subscription.
