Shared Services Lead | Biotech

Key Responsibilities

Shared Services & Operational Support

• Coordinate shared services across office and lab areas, ensuring environments are functional, tidy, and stocked.
• Act as the go-to person for onsite day-to-day support, shared resource needs, or local troubleshooting.
• Liaise with the Head of Technology Operations (e.g., facilities and logistics) and Lab Leads (e.g., lab consumables and support) to align on services, supplies, and priorities.
• Coordinate service providers for cleaning, waste management, office upkeep, and onsite deliveries.
• Support general freight, courier bookings, and local delivery logistics across teams.
• Liaise with the WHS Manager to ensure the site remains compliant with all safety protocols, regulations, and audit requirements.
• Maintain orderly, efficient shared spaces that reflect Samsara’s collaborative working culture.

Lab Consumables & Logistics

• Manage the ordering and coordination of lab consumables, PPE, and day-to-day lab operational supplies.
• Maintain stock levels and track inventory to ensure timely replenishment.
• Support inbound and outbound sample logistics, including packing and local shipping coordination.
• Liaise with lab teams to ensure operational needs are met without overlapping into technical or safety responsibilities.

Office & Administrative Coordination

• Oversee administration tasks including shared calendar coordination, booking systems, documentation, and internal communications.
• Manage office, kitchen, and uniform supplies to ensure availability and alignment with team needs.
• Assist with purchase order processing, invoice tracking, and basic finance workflows.
• Support light IT logistics (e.g., device peripherals, workstation readiness) in coordination with the IT Systems Lead.
• Work collaboratively with the Office Manager in Sydney to ensure alignment across all Samsara locations.
• Coordinate onsite logistics for deliveries, guests, and team events.

Onboarding & Culture Support

• Prepare new starter workspaces, site access, welcome kits, and coordinate local onboarding logistics.
• Organise or assist with team activities, celebrations, and volunteer days to strengthen onsite connection.
• Contribute to a friendly, inclusive, and smooth day-to-day experience across the Jerrabomberra location.
• Serve as a reliable point of contact for operational needs that sit between functions.

Qualification & Requirements

• Certificate or Diploma in Business, Office Management, or related field (e.g. Cert IV in Business, Diploma of Leadership & Management)
• WHS certification is a plus, but not essential
• 5+ years’ experience in site operations, coordination, or shared services, with a track record of being the go-to person who keeps people, spaces, and processes connected
• Exceptionally organised with strong prioritisation, follow-through, and attention to detail
• Own the office and lab spaces with pride—ensuring they’re stocked, tidy, and welcoming
• Confident communicator who works well across teams and functions
• Comfortable using ordering systems, spreadsheets, calendars, and basic finance tools
• Practical, proactive, and solutions-focused—you spot what needs doing and just get it done
• Professional, discreet, adaptable, and grounded in service
• Aligned with our mission and values, with a genuine desire to contribute to a purpose-driven team

Benefits

• Purpose-Driven Innovation: Join a team at the forefront of tackling one of the world’s most urgent environmental challenges. Your work will directly contribute to advancing solutions that repair the planet and restore global ecosystems.
• Collaboration and Growth: We value diverse perspectives and collective action. At Samsara Eco, you’ll collaborate with brilliant minds across science, technology, and business in an environment that fosters creativity, mutual respect, and continuous learning.
• Empowerment and Ownership: We offer a flat, flexible structure where you can take ownership of projects and make meaningful decisions. We trust our team to lead, innovate, and drive change as we scale our solutions globally.
• Work-Life Integration: We believe that happy, healthy employees do their best work. That’s why we offer flexible work arrangements, competitive compensation, and benefits that prioritize your well-being and help you maintain balance between your personal and professional life.
• A Future-Focused Culture: We encourage agility, innovation, and courage in everything we do. Join a team that values your unique strengths, challenges the status quo, and builds a lasting legacy of positive change.