Shared Service Centre Advisory – Payments – Executive Director/Vice President

Key Responsibilities

• Serve as the Lead advisor to CFOs and SSC leaders in APAC, offering guidance on SSC location strategy and service design for Finance delivery centers.
• Assist clients in creating and implementing transformation plans to lower costs, enhance DSO/DPO metrics, and streamline finance operations, focusing on O2C and P2P processes.
• Develop benchmarking insights for O2C and P2P, including metrics such as invoice cycle times, payment exceptions, unapplied cash, and duplicate payments.
• Create and deliver thought leadership content on SSC modernization, AI in finance, digital procurement, and receivables optimization.
• Translate market trends into practical frameworks and maturity models that guide clients through transformation of core O2C/P2P processes.
• Collaborate with product and platform teams to integrate JPM’s digital solutions—such as virtual accounts, CashFlow Intelligence (CFI), and ERP/TMS connectors—into the P2P and O2C lifecycle.
• Drive solution design for finance-embedded workflows, including centralized vendor payments, invoice presentment, and automated reconciliation.
• Lead client workshops focused on O2C and P2P transformation, including shared service maturity assessments, pain point identification, and roadmap development that link strategic finance transformation goals with tactical improvements in billing, payment, collections, and procurement.
• Utilize diagnostic tools to evaluate SSC process & KPI performance and identify automation opportunities, such as RPA, e-invoicing, and predictive analytics.
• Provide input into strategic RFPs and transformation planning for global corporates evaluating centralized finance service delivery.

Qualification & Requirements

Required qualifications, capabilities, and skills:

• Min. 12 years of experience in shared services, finance transformation, finance, or O2C/P2P consulting within large corporates, SSCs, or advisory firms.
• Knowledge of key cash management offerings by Banks and their relevance to SSCs.
• Strong understanding of working capital management along with its key drivers.
• Extremely strong Program management and organization skills.
• Strong at influencing a diverse set of stakeholders.
• Strong inter-personal skills so that he/she instills confidence and trust.
• Deep knowledge of O2C and P2P processes, including invoice management, billing, receivables, vendor payments, credit control, dispute resolution, and reconciliations.
• Proven ability to translate client business challenges into executable shared services strategies, with measurable financial and operational outcomes.
• Strong executive presence with experience engaging CFOs, Heads of SSCs, and Global Process Owners (GPOs).
• Familiarity with ERP/TMS platforms (SAP, Oracle, Workday), RPA, AI-based automation, and APIs related to receivables and payables.
• Bachelor’s degree in Finance, Accounting, Business or equivalent.

Preferred qualifications, capabilities, and skills:

• MBA, CPA, or Lean Six Sigma certification preferred.

Benefits

• Family Support – We provide resources to help employees navigate decisions about elder care and education choices.
• Parental Leave – We offer paid parental and adoption leave. In the U.S., we offer 16 weeks of fully paid parental leave for employees who are primary parental caregivers, and six fully paid weeks for non-primary parental caregivers following a child’s birth, adoption placement or foster placement with intent to adopt.
• Family-building Assistance – We provide family-building assistance to help employees with the high costs of adoption, surrogacy and fertility expenses, including up to $10,000 per child in eligible adoption expenses and up to a $30,000 lifetime maximum for surrogacy and fertility expenses.
• Backup Childcare – We provide backup childcare in many markets and other assistance to working parents.
• Paid Volunteer Time – We offer eight hours of paid time annually to our employees so that they can volunteer in their communities.
• Upskilling, Reskilling and Education Benefits – We invest in our employees’ development through a robust suite of training, leadership development, upskilling and reskilling programs, mentorship initiatives and performance evaluation.