Service Transition Manager

Key Responsibilities

• Define the plan of activities to transition the solution to production as per dentsu quality control process and applicable governance requirements
• Deliver the service transition plan and related activities in coordination with existing platforms’ and BAU production support teams
• Define the new production support operating model to manage the cross platforms’ solution
• Identify impacts on existing supporting operating model from a processes, tools and resources perspectives and drive prioritization and resolution
• Collaborate with existing BAU production support team to identify requirements and support alignment – including on necessary changes to manage the ongoing transformation impacts
• Define and lead knowledge transfer activities for the production support teams
• Define hypercare strategy and requirements including exit criteria for handover to operations
• Lead hypercare activities including managing the meetings with technology and business teams. Publish Hypercare daily metrics/reports.
• Manage hypercare exit process for handover to operations.

Qualification & Requirements

Mandatory Experience And Skills

• Overall, 10+ years’ experience out of which 2-4 years of experience in leading project deployments and / or service management
• Proven experience leading hands-on project management & service transition activities in a global multi-platform transformation context
• Proven Service Management expertise and experience including latest up-to- date certification (e.g. ITIL)
• Ability to drive alignment and communicate clearly to a variety of audiences, including business and technology stakeholders across delivery, hypercare and production support functions.
• Project management and quality process expertise
• Experience with any of the following platforms would be advantageous: Salesforce, Microsoft D365 (ERP), Workday, Workfront, SnapLogic

Desired Skills And Experience

• Reasonable knowledge of PowerBI or similar reporting tools
• Possess functional knowledge of various devops such as Azure DevOps, JIRA etc.
• Ability to organize and facilitate key stakeholder meetings
• Ability to prioritize tasks and manage multiple simultaneous streams of work
• Proactive approach and the ability to work through problems to provide options & solutions
• Disciplined and professional approach – ability to work autonomously and prioritize work load
• Self-confident; easily establishes relationships with others. Excellent listening and interpersonal skills

Benefits

No information available.