Service Management Lead

Key Responsibilities

As a Service Management Lead, you will be responsible for leading the delivery of various programs, projects, or managed services. Your typical day will involve coordinating projects through effective contract management and shared service coordination, while also developing and maintaining strong relationships with key stakeholders and sponsors to ensure high levels of commitment and support for the strategic agenda of the organization. You will engage in discussions that shape the direction of projects and ensure that all team members are aligned with the overall goals and objectives.

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training and development opportunities for team members to enhance their skills and performance.
• Monitor project progress and performance metrics to ensure alignment with strategic objectives

Qualification & Requirements

The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation

Professional & Technical Skills

• Must Have
  • Proficiency in Service Management Framework Design and Implementation.
  • Strong understanding of project management methodologies and best practices.
  • Experience in stakeholder management and relationship building.
  • Ability to analyze complex problems and develop effective solutions.
  • Familiarity with service delivery models and frameworks.

Additional Information:

• The candidate should have minimum 5 years of experience in Service Management Framework Design and Implementation.
• This position is based at our Pune office. – A 15 years full time education is required.

Benefits

No information available.