Service Delivery Manager – Billing Solutions

Service Delivery Manager – Billing Solutions
Avis Budget Group

Europe, Hungary, Budapest

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Salary

Rank

Senior Manager

Responsibility

Process Roles

Scope

Regional

Workplace

Hybrid

Functions

Finance

IT

Reports to
Level

N-2

Travel Max:

0%

Posting Date

02-15-2025

Description

Are you ready to lead and inspire a dynamic team? Join to lead our Billing Solutions team and take the helm of our receivables back-office operations, driving efficiency, delivering excellence, and ensuring partner satisfaction across multiple countries. An ideal candidate has a mix of technical, managerial and interpersonal skills.

Service Delivery Manager – Billing Solutions

Key Responsibilities

  • Lead a team of 4 Team leaders and the billing, invoice auditing, dispute management back-office functions, ensuring timely and accurate service delivery to EMEA countries.
  • Drive partner satisfaction by delivering cost-effective, high-quality services while fostering continuous improvement.
  • Build and maintain strong relationships with stakeholders to align requirements with standardized processes.
  • Proactively manage escalations, drive operational efficiencies, and support the implementation of innovative IT and process solutions.
  • Oversee compliance with tax, legal, and statutory regulations, and ensure adherence to company policies.
  • Own compliance with SOX controls for the area, ensuring rigorous adherence to internal processes and standards.
  • Promote collaboration across the BSC organization to drive alignment, innovation, and teamwork.

Qualification & Requirements

  • Bachelor’s degree in finance, accounting, or business.
  • Basic accounting understanding.
  • Fluency in English (additional European language is a plus).
  • 10+ years of experience in a multinational environment and 5+ years in a leadership role
  • Proficiency in ERP systems.
  • Strong analytical skills and proficiency in Excel.
  • Strong people management skills, including coaching, talent and team development.
  • Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
  • Track record of driving process improvements and implementing best practices in receivables or shared services functions.
  • Understanding of end-to-end accounts receivable processes, including collections, disputes, and cash applications.
  • Exceptional interpersonal, communication, and problem-solving skills.
  • Strong ability to manage conflict and deliver innovative solutions in a fast-paced setting.

Benefits

  • Flexible working arrangements and home office.
  • Cafeteria benefit system.
  • Home office contribution.
  • Medicover health insurance.
  • Performance bonus, based on your annual gross salary.
  • Special car rental discount for Employees and Friends&Family discount Code worldwide.
  • Access to a local employee discount program at gyms, AYCM card, restaurants, hotels, shops, services.
  • An extra day off to celebrate your birthday.
  • A vibrant, multicultural environment with over 30 nationalities working together at the greenest office in Budapest, in the vibrant heart of district XIII.

Company Profile

Avis Budget Group
Industry

Travel Arrangements

Revenue

$3.48B

Employees

21,250

Fortune 500 Rank

#345

Global 500 Rank

NA

View Company Profile