Senior Team Manager HR Direct

Key Responsibilities

• You oversee and monitor the teams and overall customer satisfaction process execution for all service-receiving countries
• Together with your teams, you are ensuring a high quality in the support or advice on questions regarding personnel processes, HR IT systems as well as selected local and global specifics
• In your role you are responsible for designing and ensuring competent communication with all customer groups by ensuring a positive customer experience across all interactions with HR Direct and Digital Tier 0 and Tier 1; professional complaint management and communication to the various customer groups is an integral part of the function
• You ensure smooth running processes in the functional area as well as the conceptual development of “Operational Excellence” within the respective teams regarding Digital Tier 0 and HR Direct (Tier 1), including analysis and monitoring of the efficiency and stability of the services in line with the Group-wide HR Service Delivery Model
• You will work on projects and in the environment where we use targets to measure the service quality, ensuring process adherence and continuous improvements in run mode by using the global Key Performance Indicators (KPIs) and analytics

Qualification & Requirements

About future our employee:

You should have verified knowledge in operational excellence with a focus on customer services and Knowledge Management, Talent Management, Workforce Planning and Compensation & Benefits, speak English min. on C1 level and have min. 8 years of professional experience in Hire-to-Retire Shared Services environment. A minimum of 5 years Leadership experience is a must.

Additionally, we are looking for:

• A master’s degree in business administration, psychology or similar (preferably in HR field or related areas)
• Highly skilled people developer who provides training, guidance, and motivation in times of transformation and change that result in the retention of top performing professionals
• Strong background in HR disciplines including Talent Management, Workforce Planning and Compensation & Benefits and a proven ability to capture complex issues in a solution-oriented working style with a strong drive to achieve results
• Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with a continuous improvement mindset
• Proven problem-solving ability to manage complex and/or sensitive situations to successfully recommend, influence and implement solutions which may require engaging different levels within the organization
• Preferably working experience with ServiceNow, MS Office (advanced in Excel) and SuccessFactors
• Experience with Robotics and Process Automation is a plus

Benefits

• Learning and development – From lifelong learning to development opportunities – Boehringer Ingelheim invests in your growth.
• Rewards and recognition – Our programs allow employees and leaders to recognize their colleagues’ contributions to our innovation and success.
• Total well-being – Your well-being and health matter. To support our employees, we offer activities, counseling, and incentives to allow you to prioritize and maintain your physical and mental well-being.
• Work-life balance – We know that being dedicated at work means balancing your private life and all that comes with it.
• Financial well-being – We’re committed to our employees’ financial health and future, offering a 401(k) with company matching contributions and a pension plan funded entirely by the company.