Senior Service Manager / Application Management
BWI GmbH
Europe, Germany, Frankfurt am Main
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Salary
$72,157 - $82,769 Per Year
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Regional
Workplace
Hybrid
Functions
IT
Reports to
Level
N-3
Travel Max:
0%
Posting Date
11-17-2024
Description
The Shared Service Management (SSM) department is responsible for the overall planning and control of the provision of shared service delivery and assumes the function of the central interface to the internal client. The Lead Service Solution Management department ensures the continuous, contractually compliant provision of services in regular technical operations and is responsible for the overall control of complex IT solutions in the sense of comprehensive service management.
Key Responsibilities
- Responsibility and assumption of the role of Application Manager for customer-specific IT applications
- Contact person for technical questions about the service in general as well as about infrastructure, platform, components and interfaces
- Planning, organization, coordination and documentation of changes and renewals
- Technical support of the Change Control Board and participation in regular meetings in the customer environment
- Ensuring operational cooperation with other internal departments
- Collection and documentation of overviews and components of community of interest-specific applications
Qualification & Requirements
- Completed studies or comparable training in the IT field
- At least four years of relevant professional experience in the specified tasks and in IT service management, ideally in the public sector
- Expertise in project management and agile working methods
- Very good experience in change, release and problem management
- Knowledge of common IT technologies and infrastructures, particularly in the areas of IT system architecture, IT infrastructure and platform as well as application architectures and development, and ideally business management knowledge
- Good knowledge of ITIL, certification is an advantage
- Assertiveness, analytical and goal-oriented working style, ability to work in a team and a strong customer and performance orientation
Benefits
- As the Bundeswehr’s primary digitalization partner, we enable and support in peace, crisis and war
- Mobile working is possible, alternatively alternating or home-based teleworking with equipment for the home workplace can be applied for
- You can expect a pleasant working environment, respectful interaction and great team spirit
- BWI offers market-based remuneration, a secure job and an award-winning and employer-financed company pension plan
- You start with 30 days of annual leave with the option of individual adjustments
Company Profile
BWI GmbH
Industry
IT Services and IT Consulting
Revenue
$1.41B
Employees
6,500
Fortune 500 Rank
NA
Global 500 Rank
NA
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