Senior Product Manager – Shared Services

Key Responsibilities

• Own and manage Third Bridge’s Shared Services roadmap, including setting a clear vision for each business area’s target state, developing a robust capability gap analysis, and prioritising technology initiatives that yield maximum near-term impact for the business while delivering Third Bridge to its desired target state as quickly as possible.
• Ensure the Shared Services roadmap is informed by a clear, comprehensive, institutionally shared understanding of relevant business requirements.
• Ensure the Shared Services technology strategy aligns with the Shared Services strategy and roadmap.
• Form strong relationships with Commercial Operations, Finance, People Operations, Legal & Compliance, Information Security, Integration and business units.
• Collaborate with other Third Bridge Product Owners to identify and prioritise the Shared Services initiatives best suited to support their various roadmaps and business objectives.
• Work with Shared Services and other Delivery Teams to implement both roadmap initiatives and business as usual changes.
• Actively inform and coordinate the effective incorporation of CRM, HRIS, BPM, and ERP considerations, constraints, and opportunities across all relevant product domains and roadmaps.
• Primary accountability for defining CRM, HRIS, BPM and ERP solutions that are capable of delivering on Third Bridge’s quality requirements for customer and enterprise data.
• Participate in relevant governance forums to ensure the effective coordination across the organisation of relevant efforts impacting the effectiveness or resilience of Third Bridge’s Shared Service systems.
• Ensure that Third Bridge’s Shared Services technology solution implementations are fully compliant with all applicable laws, regulations, or other compliance requirements.
• Embed effective monitoring and reporting practices within the design of our Shared Services technology solutions to support ongoing business performance tracking and enable continuous process improvement.

Qualification & Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Proven experience in product management, preferably with at least 5 years of material experience managing CRM, ERP, or BPM technology tools –with significant experience managing Salesforce deployments in particular being critical.
• Proficiency in product management tools and software (e.g., JIRA, Aha, confluence).
• Demonstrable knowledge or certification in data management and/or process improvement is desirable.

Essential Skills:

• Excellent project management skills, with the ability to manage multiple initiatives simultaneously and meet tight deadlines.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams across technical and non-technical audiences.
• Effective leadership skills, ability to lead and inspire cross-functional teams to deliver.
• Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making & identify product opportunities.
• Focused user-centric thinking, demonstrating the ability to define and prioritise features based on user needs and feedback to ensure value is delivered to the business.
• Up to date market awareness, with strong understanding of current CRM/ ERP/ EPM/ HRIS trends and emerging capabilities in particular.

Benefits

• Vacation: 25 days (which increases to 28 days after 2 years of service) plus UK Bank Holidays
• Learning: personal development allowance of £750 per year
• Health and wellbeing: private medical insurance and healthcare cash plan, a variety of health and wellbeing events to focus on mental health, Ride to Work scheme (savings on bikes and accessories)
• Future and family: pension contributions of 4% (increases with tenure) and life insurance of 4x of your base salary
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and ‘Summer Fridays’
• Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events