Senior Product Manager – Platform Services & Infrastructure

Key Responsibilities

Platform scalability & roadmap

• Forecast traffic growth over a 3-year horizon using real-time telemetry, usage trends, and pipeline insights.
• Define and deliver scale targets regionally, supporting international growth and product velocity.
• Own core shared services—Client Event Delivery, API Gateway, and Authentication—ensuring secure, low-latency, high-throughput performance.

Resilience & disaster recovery

• Define and drive the achievement of recovery time targets for mission-critical services.
• Run chaos engineering tests, orchestrate failover drills, and publish recovery scorecards to leadership and customers to build trust in platform resilience.

Service‑level ownership

• Own public SLAs and internal SLOs, covering latency, availability, and error budgets.
• Define, monitor, and publish external service commitments with clear metrics and accountability.
• Enable go-to-market teams to position platform performance as a strategic advantage in sales, renewals, and analyst briefings.

Data compliance & regulatory readiness

• Partner with legal, compliance, and security teams to identify regulatory gaps and translate them into technical requirements.
• Own the product roadmap for platform compliance with global data protection and residency regulations (e.g., GDPR, HIPAA, ISO 27001).
• Sponsor and prioritise features that address compliance obligations while enabling product scalability and market access.

Cross‑functional impact

• Collaborate with finance to connect infrastructure investment to growth and profitability—your planning will guide board-level decisions.
• Enable Product and Sales teams to speak credibly about uptime, performance, and platform maturity in high-stakes conversations with customers and partners.

Qualification & Requirements

What you’ll bring:

• Fluent in English.
• Background in software engineering or SRE (Java, Go, Node, or equivalent), with 2+ years of product leadership experience.
• Proven success scaling multi-tenant SaaS or communications platforms.
• Strong grasp of observability and incident management (Prometheus, Grafana, OpenTelemetry).
• Experience deploying highly available services across multiple regions.

Experience we consider a plus:

• Familiarity with the CCaaS or UCaaS industry.
• Exposure to enterprise authentication and event-driven architecture.

Benefits

• Dynamic, collaborative environment with a high-performance culture.
• Unlimited paid time off and flexible working hours.
• Company pension/401k and life insurance.
• Private medical, dental, and vision coverage.
• Enhanced parental leave.
• Career development and structured progression opportunities.
• Access to modern office spaces and collaboration tools.