Senior Product Manager

Key Responsibilities

• Collaborate daily with development and UX teams to build high-quality, iterative digital products, while understanding the needs of Ontarians and advocating for their needs by shaping and sharing a clear product vision
• Balance strategic thinking with hands-on execution, defining product direction while actively contributing to delivery, and lead products from concept to release, ensuring smooth operations and continuous product improvement
• Champion user needs and keep them at the heart of every decision you make, fostering transparency and encouraging open communication across teams
• Develop and maintain a product roadmap based on expert input, research, and data, while managing project risks (team, tech, business)
• Build solid relationships with partners to understand users’ needs, program goals, policies, and operational constraints, and continuously learn and experiment with new technologies and techniques alongside a high-performing, collaborative team
• Inspire and motivate your team through compelling storytelling and clear, engaging communication

Qualification & Requirements

What you bring to the team

Product management expertise

You have proven experience in:

• developing and executing a product vision and strategy, leading multi-disciplinary teams through the product lifecycle, from concept to launch, using agile methodologies
• collaborating with teams to translate product vision into actionable backlogs and ensuring smooth, continuous delivery
• managing mature products by balancing technical debt with ongoing enhancements through iterative development
• applying project management principles, methodologies, and processes to guide successful project execution
• defining and tracking product objectives, goals, and metrics to support the delivery of large-scale initiatives, and leading change and risk management efforts, including the development and rollout of strategic plans and change initiatives

Project and digital expertise

You can:

• identify product opportunities by understanding the digital marketplace, platforms, technologies, and market trends, and lead and contribute to complex projects of varying sizes, ensuring alignment with project plans and best practices, while applying user-centered design methodologies
• prioritize generative user research and champion continuous user validation early and often throughout the product lifecycle, and translate insights from user research and analysis into improved user experiences
• anticipate and resolve project issues in collaboration with management and colleagues
• research and apply industry best practices, including security and accessibility by design, to support strategy development
• apply your knowledge of current web trends and standards including AODA, WCAG 2.0 AA, and FIPPA

Leadership skills

You can:

• lead research into best practices to establish and uphold high standards for products
• manage large-scale, high-impact projects and initiatives with a high degree of autonomy
• provide leadership and mentorship by training, supporting, and developing team members and colleagues

Analyzing and problem-solving skills

You can:

• develop program evaluation frameworks and conduct qualitative, quantitative, financial, and statistical analyses to assess the relevance, effectiveness, efficiency, affordability, and sustainability of initiatives
• analyze the impact of corporate policy changes, technological innovations, and service initiatives to identify business process needs, gaps, risks, and opportunities
• investigate and assess complex information to identify key issues or risks, evaluate options, and recommend action plans to mitigate risks and resolve challenges
• source, analyze, and synthesize critical data and indicators to support senior management in strategic product and service planning

Communication skills

You can:

• participate in team discussions, make recommendations, and document/explain work, while building and maintaining working relationships with internal and external stakeholders, promoting collaboration even when perspectives differ
• facilitate stakeholder interviews to gather business needs and actively contribute to project committees and initiatives, gaining cooperation from stakeholders with differing viewpoints and advocating for consistency in program evaluations
• influence stakeholders to consider and adopt changes to business processes by presenting well-reasoned alternatives
• work in a multidisciplinary team, articulating your ideas to both technical and non-technical colleagues
• collaborate with multiple stakeholders and clients to understand and support the needs of their users

Benefits

• A career that can grow across ministries and job functions
• Flexible learning and developmental opportunities, including education and mentorship programs
• A comprehensive compensation and benefits package
• Base salary that aligns to market trends with performance-based pay and scheduled salary progression
• Tailored work arrangements, including opportunities like flex hours, self-funded leave and more
• A modern, friendly and accessible physical work environment