Senior Manager, Workforce Management
JLL
APAC/Oceania, India, Gurgaon
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
HR
IT
Reports to
Senior Director
Level
N-2
Travel Max:
10%
Posting Date
05-16-2025
Description
The Senior Manager will collaborate with leadership to implement a robust and adaptable framework across all supported businesses. This position reports to the Senior Director overseeing the Workforce Management (WFM) program and Performance Coaching professionals, with the goal of building and deploying an effective program that is sustainable for the future.
Key Responsibilities
- Contribute to strategy, program design, deployment, and maintenance of WFM in JBS.
- Drive planning and real-time forecasting.
- Validate historical data for forecasting.
- Provide analysis for staffing efficiencies.
- Ensure resource utilization through forecasting and scheduling.
- Provide clear, consistent, and relevant insights to Ops based on system data that will help drive improvements
- Develops and helps maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
- Ensures program adherence across Operations teams in JBS.
- Designs and provides training, coaching, and resources related to the program.
- Designs and delivers on agreed roadmaps for deployments.
- Works collaboratively with Operations and OGO (our central team) to ensure data integrity for WFM metrics
- Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures
- Serve as the Subject Matter Expert in WFM for Operations
Qualification & Requirements
- 8-10 years of relevant work experience.
- Bachelors in a related field required; Masters preferred.
- Experience working directly with senior leadership to design and deploy WFM.
- Experience with deploying global WFM programs.
- Strong analytical skills to identify trends and performance.
- Facilitation skills with diverse teams.
- Exceptional problem identification and resolution.
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office suite.
- Ability to manage work-related projects and timelines in a dynamic environment.
- Experience working with virtual teams in a global corporate environment.
- Experience managing change while delivering on client expectations.
- Ability to travel and support a global organization
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
JLL
Industry
Real Estate
Revenue
$20.86B
Employees
103,000
Fortune 500 Rank
#193
Global 500 Rank
NA
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