Senior Manager, Underwriting Automation Specialist

Key Responsibilities

• Responsible for embedding an agreed set of automated underwriting rules aligned to the Group Underwriting Framework and Underwriting Policy which are robust enough to enhance operational efficiency with high straight through underwriting rates whilst maintaining prudent risk management criteria and awareness of the effect of business and market dynamics.
• Lead the engagement with markets as the Group SME to explain the solution in detail, walk-through group standard requirement templates, providing guidance on data requirements and preparation work.
• Configure the rulebook with the agreed requirements including performing unit testing to ensure accuracy of automated rule outcomes; take into consideration to ensure seamless flow from sales to policy issuance, optimal outcomes and next best actions when conducting the rule configuration.
• Lead and support the business refinement and grooming sessions of user stories in markets and collaborate with cross functional teams for successful conclusions.
• Ensure the rule change governance process is understood by markets and adhered too to maintain integrity of Group Underwriting Framework.
• Proactively work with markets to launch a post implementation plan to analyse underwriting rules performance and outcomes, driving continuous improvement of straight through underwriting and straight through acceptance rates.
• Collaborate with markets to help solve problems, close market gaps and un-met customer needs into executable strategies / solutions to drive increased customer value and improved business outcomes for markets.

Qualification & Requirements

QUALIFICATIONS / EXPERIENCE

• Bachelor or master’s degree in Business or related
• Minimum 8+ years’ experience in Financial Services / Insurance industry working in multi-national environments.
• Minimum 5 years’ experience in underwriting risk management in insurance or reinsurance operations. Minimum 2 years’ working experience in underwriting automation and rules design.
• Experienced in communicating business requirements with logical and clear acceptance criteria, which are easily understood by users, developers, testers and stakeholders.
• Proven experience in applying data and analytics to track performance, identify problems, source solutions and influence business outcomes where and when needed.
• Experienced in underwriting business processes and automation.
• Excellent communication, stakeholder management and relationship building skills.
• Eye for detail and a creative and strategic thinker.
• Negotiation and influencing skills and the ability to earn trust with across functional leadership and within working teams across markets.
• Knowledge of financial services, insurance operations and customer experience.

KNOWLEDGE & TECHNICAL SKILLS

• Good interpersonal skill; Able to handle multitask simultaneously; Good analytical, problem solving and decision-making skills; Demonstrated proficiency to work and adapt in a dynamic environment and recognise priority issues, solving problems and escalating quickly where relevant.
• Understanding of how product/solution can solve customer and business problems and create sustainable value.
• Knowledge of underwriting risk management practices and trends across Asia.
• Customer/people centred design skills and how this translate into customer and business benefits.
• Understand Agile methodologies, processes, principles and ways of working to deliver iterative value to customers consistent with market trends.
• Ability to collaborate with and influence stakeholders. Provide technical expertise to markets to formulate strategies aligned to strategic outcomes.
• Demonstrated proficiency to work and adapt in a dynamic environment and recognize priority issues, escalating quickly where relevant.
• Familiar with international insurance regulations, standards and protocols

COMPETENCIES

Customer led:

• Anticipates and acts on emerging customer needs, data and feedback to identify customer values and to create the desired customer experience.

Market led:

• Undertakes analysis of market data and applies relevant market segments and directions for the business with trends in mind.

Deliver the vision:

• Can articulate what plans are for own role, function and broader FWD strategy and how they link to the company vision.

Strategy focused:

• Implements the Functions strategy and can articulate the link between corporate strategy and functional strategy.

People orientated:

• Encourages safe, open and honest debate about the team’s performance and builds aligned development plans.

Cultural alignment:

• Promotes cultural standards and procedures. Is active in supporting others and thinks beyond own role and function for the broader business.

Decision making:

• Taps into knowledge from a wide variety of sources to make decisions and create solutions for the short term.

Drive results:

• Sets own KPI’s and strives to exceed them. Supports the team and clears barriers to achieving the team KPI’s

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…