Senior Manager, Strategy and Implementation

Key Responsibilities

Stakeholder Management:

• Collaborate with executive-level management in the development of performance goals and long-term operational plans.
• Build and maintain relationships with all department heads, external partners and vendors to make decisions regarding operational activity and strategic goals.
• Educate stakeholders with standard transition methodology components, likely adaptations of the solution, as well as knowledge of recent transitions and changes that were made to the standard methodology.
• Ability to coordinate with stakeholders and ability to effectively address the needs and expectations.
• Ability to work with executive stakeholders and governance/report at the country leadership level.

Design and lead operations of multiple departments:

• • Take end-to-end ownership of one or more departments.
  • Define goals for your departments. This will require a thorough understanding of customer needs, both existing and potential.
  • Define, implement and own the required org structure.

Enable your team to ensure quality delivery in all these departments

• Establish & execute benchmark Quality Assurance.

Design blueprint:

• • Divide the solution proposed into multiple projects. Prioritize projects on the basis of impact and effort required.
  • Construct, develop and execute key operational strategies.
  • Develop and oversee service strategies in coordination with organizational goals and competencies.

Produce, develop and refine Standard Operating Procedures (SOP)

• Break down the projects further into actionable steps.
• Stitch the different steps together to form one comprehensive blueprint for the project.
• Seek input from peers to iterate. Present the blueprint to the senior management to get them on-board.

Implement:

• • Define the approach for all the actionable steps.
  • Build required processes with a focus on accuracy, efficiency and scalability. Try to automate as much as possible.
  • Define and set up KPIs to monitor the health of the project.

Prepare implementation guidelines. Identify resources to work with

• Ensure training of personnel involved and identify specific/periodic training programs if need be.
• Solve queries raised by the team. If similar queries are raised frequently, incorporate in the implementation guidelines and train the team.

Monitor the growth and health of your Departments:

• Define and set up KPIs to monitor the health of the departments.
• Set up a monitoring protocol and design MIS reports.
• Manage escalated operations issues and determine proper Issue Resolution.
• Establish, deliver, manage and maintain the adoption of business controls that allow the organization to quickly identify trends and potential issues.
• Escalate in case of any non-compliance to set guidelines, quality issues etc.
• Identify New Projects from Department MIS and reviews. Modify blueprint and processes related to it which may lead to a better outcome.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.

Qualification & Requirements

To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:

• Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
• Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.

Benefits

• Stock
• Competitive salaries
• Quarterly employee travel coupon
• Paid time off
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401K
• Flexible Spending Accounts
• Apple equipment
• Company sponsored tech talks and happy hours
• Breakfast, lunch, and dinner
• Much more…