Senior Manager, Service Excellence

Key Responsibilities

• Lead the Service Excellence organization with a focus on transforming financial processes and operations.
• Develop and implement strategies to enhance service delivery and operational efficiency.
• Drive finance process transformation initiatives to streamline workflows and reduce costs.
• Identify and implement best practices and innovative solutions to optimize financial operations.
• Design and lead continuous improvement programs to foster a culture of excellence and agility within the finance function.
• Collaborate with GPO’s, OPO’s, satellites and others cross-functional teams to drive continuous improvement initiatives.
• Continue to evolve Performance dashboard and other KPI’s to drive actions and provide visibility to teams and users of accounting services.
• Monitor and report on key performance indicators, ensuring targets are met or exceeded.
• Partner with Site Lead to ensure alignment
• Undertake ad hoc projects as required to support the broader finance organization

Qualification & Requirements

Required

• Minimum 14 years of work experience in Service Management and Finance Service Delivery with good understanding of finance processes, dependencies between processes, process improvement and operational excellence.
• Proven experience leading large scale cross functional projects in a global organization
• Bachelor’s degree in finance, Business Administration, or a related field; MBA or other advanced degree preferred.
• In addition to the technical expertise required, the successful candidate for this role will excel in several key soft skills that are essential for achieving service excellence. These include:
  • Leadership and Vision: Demonstrated ability to inspire and lead a diverse team towards a shared vision. Capable of fostering a culture of collaboration and continuous improvement.
  • Communication: Exceptional verbal and written communication skills, with the ability to effectively convey complex information to stakeholders at all levels of the organization.
  • Problem-Solving: Strong analytical and critical thinking skills, with a proven ability to identify issues, develop solutions, and execute them efficiently.
  • Emotional Intelligence: High level of emotional intelligence, with the capability to manage one’s own emotions and understand and influence the emotions of others.
  • Adaptability: Flexibility to adapt to changing environments and priorities, with a proactive approach to embracing innovation and new methodologies.
  • Interpersonal Skills: Ability to build and maintain strong working relationships, both within the team and with external partners, promoting a collaborative work environment.
  • Conflict Resolution: Skilled in navigating and resolving conflicts constructively, ensuring a positive outcome for all parties involved.
• Must be a collaborator and able to work with multiple teams, cross function in a matrix organization structure.
• Certification in process analysis, project management (e.g., Lean Six Sigma, PMP)
• Exceptional leadership and team management skills, with the ability to motivate and inspire others.

Preferred

• Proven experience in leading global multi-functional shared services in finance, with a strong understanding of best practices and industry standards.
• Enterprise Transformation/Finance Transformation/Consulting
• Strong empathy skills and situational awareness; understands the impact of change on people

Benefits

To unlock your full potential, we provide outstanding benefits that go beyond the expected with premium-free healthcare, an abundance of paid time off, top-notch financial resources, on-site perks, and more.

More reasons to feel great about working at Qualcomm.

• Premium-free health coverage option with world-class medical coverage
• Competitive retirement and savings programs
• Generous paid time off (PTO)
• Restricted Stock Grants (RSU) & Employee Stock Purchase Program (ESPP)
• Extensive continuing-education options, tuition reimbursement, voluntary benefits, and product and service discount
• On-site perks: health centers, cafes, and fitness centers exclusive to Qualcomm employees