Senior Manager, Sales Operations

Key Responsibilities

• Sales Operations Support, Customer Service, New customer onboarding
• Track all incoming purchase orders and assign internal designators for tracking (SR#s)
• Process and keep POs up to date to ensure relevant data is available to accounting and sales teams
• QC and maintain order fulfillment forms with the most up to date information available to ensure accurate logistics coordination
• Drive internal coordination and order fulfillment by conveying information to multiple teams including warehouse, accounting, production, and sales
• Track sales metrics/produce reports forecasting revenue and enabling strategic decision making for corporate leadership
• Build shipping schedule to account for customer needs, production capacity, and warehouse capacity while maintaining a smooth operations tempo
• Attend all meetings where commercial department interests need to be represented
• Respond to customer product support inquiries
• Gather and note customer feedback for improvement of products, processes, and operations planning
• Initial process and documentation of all warranty claims
• Monitor, log and respond to customer inquires
• Receive sales telephone calls, log and forward to proper parties
• Data Entry in multiple platforms
• Provide support to Commercial Team activities as needed
• Support marketing activities
• Preparing and packaging small shipments
• Inventory tracking of marketing collateral
• Host internal operations and planning meeting

Qualification & Requirements

• Bachelor’s degree preferred

• Prior experience in sales operations, business analysis, or sales support management • Strong organizational skills with the ability to manage multiple projects and deadlines • Excellent interpersonal skills for cross-functional and various client settings

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

• Previous experience using CRM software preferred

• Must have strong written and interpersonal skills

• Problem solving and critical/creative thinking skills are necessary

• Strong mathematical skills

• Ability to adjust, adapt, and maintain a positive attitude in a fast-paced dynamic atmosphere

• Must be able to directly interface with a wide variety of individuals, companies, and vendors to create, maintain and solidify strong relationships

• Travel less than 10% This is an in-office position, core working hours are 8:00 am to 5 pm, Monday through Friday, with limited after-hours attention when needed.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…