Senior Manager – Risk Management

Key Responsibilities

• Define Archer/Service Now capability requirements for building an enterprise source system of record for Operational Resilience
• Partner with Technology team to build, test and implement the various modules of Operational Resilience
• Enable the onboarding of the Operational Resilience for all identified Critical Business Services (CBSs)
• Partner with CBS owners and supporting teams on a regular cadence to lead the capabilities implementation roadmap and plan
• Partner with operational resilience teams in international markets to ensure consistent documentation for local market operational resilience implementations
• Stay updated on evolving global regulatory requirements around Operational Resilience
• Coach and lead a team of colleagues to deliver impactful results.
• Lead with an external perspective – benchmark AXP Operational Resilience capabilities to peer companies

Qualification & Requirements

Experience and Background:

• 5+ years’ experience in Risk Management and/or Business Continuity and/or Operational Resilience
• Experience in partnering with Technologies teams to implement enterprise-wide programs
• Experience and/or knowledge of Archer/Service Now or similar product suite
• Strong understanding of American Express products, services, and organizational structure
• Strong problem-solving skills; ability to see the big picture with attention given to critical details
• Demonstrated ability to successfully manage multiple priorities under pressure.
• Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred
• Prior Work experience in Operational Resilience will be preferred
• Bachelor’s degree required; MBA or advanced degree preferred
• Strong/Advanced skills in Excel and Powerpoint is expected in this role
• 10+ years of total work experience and prior managerial experience is preferred

Leadership Skills:

• Proven people leader who can build, inspire, develop, and coach a team
• Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization
• Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged
• Ability to communicate key risks to colleagues, business partners, and senior leaders
• Proven track record of liaising with different stakeholder groups and senior leadership teams
• Strong Collaboration and effective communication are required skills for this role

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities