Senior Manager – Quality Assurance

Key Responsibilities

Process Documentation & Global Standardization

• Lead the development, alignment, and ongoing maintenance of comprehensive, end-to-end process documentation (SOPs, process maps, RACI matrices, controls documentation).
• Ensure all Shared Services processes are mapped according to BPMN standards and aligned with HQ-owned global process frameworks.
• Govern document lifecycle: versioning, change control, periodic reviews, and archival to ensure real-time audit readiness.

Process Mining Deployment & Analytics

• Lead the implementation and scaling of process mining platforms (e.g., Celonis, Signavio ) to enable real-time process discovery, conformance checking, and automation targeting.
• Define and prioritize use cases for process mining in collaboration with GBPMs and business units.
• Translate process mining insights into concrete improvement actions, while establishing KPIs and tracking mechanisms to monitor success.
• Develop dashboards and root cause analyses to highlight inefficiencies, rework, and non-compliance in transactional flows

Process Governance & Risk Management

• Build and institutionalize a global process governance model—defining ownership, decision rights, documentation accountability, and review cadences.
• Collaborate with Internal Audit, Risk, and Compliance teams to ensure documented processes reflect control expectations and regulatory compliance.
• Ensure all process changes follow defined governance protocols and are updated systematically across repositories.

Quality Assurance & Continuous Improvement

• Design and execute structured QA frameworks (e.g., walkthroughs, sample testing, control validations) to assess process adherence and maturity.
• Drive process standardization and global consistency by identifying local deviations, unnecessary complexity, or bottlenecks.
• Establish a process maturity model and lead periodic health checks and improvement planning with Shared Services leadership.

Change Enablement & Knowledge Transfer

• Facilitate process onboarding and training for Shared Services teams, leveraging documentation, visualizations, and mining-derived learning content.
• Act as the global custodian of process knowledge, ensuring availability, accessibility, and accuracy of policies and procedures.
• Support global rollout of new process standards or systems with appropriate documentation, readiness checks, and knowledge transfer.

Cross-functional Engagement & Stakeholder Management

• Serve as the key liaison between Shared Services, HQ GBPM Owners, and Digital/IT teams to drive strategic alignment and implementation excellence.
• Collaborate with business units and functional leaders to adopt digital solutions that reinforce governance (e.g., automation, workflow controls).

Qualification & Requirements

Qualification & Experience Required

• Bachelor’s or Master’s degree in Business, Engineering, Operations, Information Systems, or equivalent.
• 10+ years of experience in process governance, operational quality, shared services transformation, or process improvement in a global organization.
• Proven experience in deploying and using process mining platforms (e.g., Celonis, Signavio, UiPath Process Mining) is mandatory.
• Familiarity with ERP environments (e.g., SAP, Oracle), transactional process landscapes (e.g., P2P, R2R, O2C), and control frameworks (e.g., SOX, ISO).
• Strong project and change management exposure, with experience in driving cross-functional transformation programs

Professional Skill Sets

• Proficient in process mapping tools (e.g., Visio, Signavio, ARIS, Bizagi)
• Experience with process automation and monitoring tools (e.g., Power Automate, UiPath, ServiceNow)
• Excellent data literacy—comfortable working with datasets, queries, and dashboards
• Skilled in root cause analysis, operational benchmarking, and performance reporting
• Strong communication and facilitation skills, with the ability to engage senior stakeholders globally

Benefits

No information available.