Senior Manager, Product Capability Center

Key Responsibilities

Operational Excellence & Process Optimization:

• Manage, design and implement scalable workflows, automation, and tool integrations to reduce lead times and increase speed-to-value for Product teams.
• Define and deliver training programs, playbooks, and knowledge assets to boost product team maturity.
• Lead initiatives to implement & streamline tooling to enable AI-first capabilities that enable product teams to move faster, make better decisions, and reduce friction in the product team experience.

Product Metrics & Portfolio Insights:

• Manage the enterprise product portfolio, manage product intake for Digital, and develop centralized product reporting capabilities in a decentralized environment.
• Create product measurement playbooks and ingest Product team data (e.g., OKRs, user-analytics, KPIs). Partner with Product Managers to ensure their understanding / adoption of these metrics.
• Build and maintain dashboards to analyze product performance, proactively mitigate risks, and generate data-driven insights that inform health of product investments and improve value-realization rates.

Product Model Adoption & Change:

• Lead change initiatives and act as adoption lead for teams moving to the product model, partnering with Product Managers to ensure they are on-boarded successfully.
• Design training content in partnership with Learning & Development, publish case-studies, and drive growth / engagement in our Product Community of Practice to boost knowledge and skills.
• Drive communications to increase awareness and drive adoption of Product Capability Center offerings.

Cross-Functional Collaboration and Go-to-Market Support:

• Build strong, collaborative relationships with Product Management, Engineering, Marketing, and other stakeholders, balancing multiple priorities and needs.
• Facilitate effective communication channels to ensure seamless alignment on product strategy, execution, go-to-market activities, and ongoing operations, serving as a strategic partner across Creation Centers, Enterprise Architecture (EA), Customer Experience (CX&E), and Digital Excellence Office (DXO).
• Contribute to the growth and development of the Product Capability Center by establishing best practices, mentoring colleagues informally, and fostering a culture of leading with the customer experience, outcomes over activity, and continuous discovery and experimentation.

Qualification & Requirements

BASIC QUALIFICATIONS

• Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Engineering, Economics, or related quantitative discipline).
• 4+ years of hands-on experience in product management, or a related field with a demonstrated ability to independently drive initiatives and achieve measurable outcomes.
• Strong verbal and written communication skills with the ability to effectively manage up and build strong relationships with cross-functional partners.
• Proven experience effectively collaborating and influencing stakeholders in a matrixed organization without direct reporting lines.
• Demonstrated success managing complex projects simultaneously and a track record of implementing process improvements to enhance operational efficiency.
• Expertise in one or more areas:
• Digital Product Development: Experience with Agile methodologies and their application in a product development context, including experience with Atlassian products (e.g. Jira / JPD, Atlassian Analytics, Confluence)
• Outcome-based Reporting: Experience wrangling complex datasets and deriving actionable insights using tools (e.g., Tableau, Snowflake, Dataiku, or similar) for product and portfolio reports.
• Process Automation: Experience streamlining processes and automating workflows using methodologies like Lean/Six Sigma, or tools such as Power Automate, Celonis, or ServiceNow.
• Strong understanding of product-development lifecycle tools and processes, with a keen awareness of emerging technologies, data products, and Large Language Models (LLMs) and their potential application in product operations.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving product landscapes.

PREFERRED CANDIDATE PROFILE

• The goal is to attract high performers who are passionate about operational excellence and digital innovation in the pharmaceutical industry. The ideal candidate should:
• Have 5+ years of experience in product operations, product management, or a related field, with a history of delivering impactful results.
• Show a passion for using digital technologies, including AI/LLMs, to transform product development and deliver breakthroughs that improve patients’ lives.
• Be motivated to achieve ambitious goals through a combination of vision and execution.
• Demonstrate systems thinking, recognizing the connections between tools, teams, and outcomes, with a talent for building operational infrastructure that enables product teams to succeed.
• Understand how small changes can create a significant impact and the ability to design scalable improvements across the organization.
• Be organized and detail-oriented, with a meticulous approach to managing processes, data, and documentation.
• Show a strong understanding of pharma / healthcare landscape and its challenges and opportunities using digital technologies.

Benefits

• Pay for Performance Philosophy and Practices:  We structure our compensation policies and practices to recognize that you should be rewarded based on the contributions you make to our business.
• Health and Wellness:  Depending on the customs and laws of a specific country, we offer programs that help you maintain and promote optimum health and wellness. They can include health and disability insurance, preventative health programs, medical screening, free or reduced-cost vaccinations, discounts on Pfizer products, and nutrition and fitness counseling.
• Financial Goals:  Depending on local custom and practice, we offer benefits that will help you meet your financial goals. These can include access to colleague-directed retirement funds, company contributions to retirement financial vehicles, life insurance, and financial planning education.
• Professional Goals: Our leaders and managers take an active role in developing colleagues and helping them fulfill their career goals:

• • Individual Development Plans: You’ll work with your manager to create detailed career “roadmaps” that take into account your interests and aspirations as well as our business needs.
  • Mentoring:We actively promote mentoring through our Mentor Match online tool – a quick and easy way to volunteer to be a mentor or to find a mentor that meets specific criteria.
  • Internal Advancement:You may freely explore and apply for positions within Pfizer.
  • Coaching-Focused Performance Management Process: We encourage managers to hold frequent, robust performance coaching discussions, rather than assigning labels to sum up an entire year’s performance.
  • Short- and Medium-Term Experiential Opportunities:Through activities like job-rotation assignments, experiential action projects, and short-term project roles, you’ll have a variety of short- and medium-term career development opportunities.
  • Learning & Development Opportunities: You can take advantage of learning and development opportunities focused on hundreds of topics, including leadership and management skills, industry- and job-specific learning, and general business, manufacturing, finance, and technology skills.