Senior Manager, People Support

Key Responsibilities

• Enable Large-Scale Support: Deliver people support across a high-population trade organization, ensuring consistent application of people practices and tailored support for a complex workforce.
• Be the COE Liaison: Serve as the primary connector with People COEs, surfacing feedback, influencing consistency in practice and process, and ensuring successful adoption of enterprise initiatives.
• Lead Systematic Change: Drive consistency and scalability in people practices, workforce planning, and associate experience by identifying root causes, improving processes, and embedding sustainable solutions tied to the people strategy
• Coach Leaders: Act as a trusted advisor for frontline managers and leaders, providing coaching on effective people management, talent development, and associate engagement.
• Transform Processes: Partner cross-functionally (Associate Relations, HR shared services, People Partners, and business teams) to streamline delivery, remove friction, and embed future-ready ways of working.
• Champion Change Adoption: Lead change management efforts for people initiatives, ensuring smooth rollout, high engagement, and long-term sustainability across the organization.
• Amplify Associate Voice: Monitor organizational sentiment, identify capability gaps, and champion strategies that elevate engagement and manager effectiveness.
• Innovate with Technology: Contribute to the development and adoption of self-service and GenAI-enabled tools to improve speed, accessibility, and efficiency of people processes.

Qualification & Requirements

What you’ll bring…

• Experience supporting large field-population organizations or large trade workforces with diverse needs.
• Proven success in driving systemic change in people practices, ways of working, and organizational effectiveness.
• Skilled at serving as a connector between business needs and COE strategies, ensuring alignment and scalability.
• Strong capability in coaching leaders, influencing stakeholders, and navigating complex environments with empathy and pragmatism.
• A systems thinker who understands the interplay of people, process, and technology and applies that lens to design sustainable solutions.
• Resilient and adaptable in the face of ambiguity, with a continuous improvement mindset.
• Passionate about improving the associate experience, building leadership capability, and unlocking capacity for people teams.
• Collaborative, with a proven ability to align diverse stakeholders and drive results across matrixed teams.

Qualifications:

• Experience supporting a large field-based operations, preferably a trades organization
• Experience supporting HR Shared Services

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.