Senior Manager – People Shared Services – Training & Development – Global Service Centre

Key Responsibilities

Shared Service Operations:

• Manage end-to-end HR processes, including employee onboarding, offboarding, payroll, benefits administration, and data management.
• Ensure accurate and timely processing of HR transactions.
• Collaborate with cross-functional teams to resolve employee queries related to HR policies and processes.

HR Information Systems (HRIS):

• Oversee the HRIS platform, including data entry, system maintenance, and reporting.
• Implement enhancements and upgrades to improve efficiency.

Employee Experience:

• Ensure a positive employee experience by a Key Responsibility 1. Shared Service Operations:
• Manage end-to-end HR processes, including employee onboarding, offboarding, payroll, benefits administration, and data management.
• Ensure accurate and timely processing of HR transactions.
• Collaborate with cross-functional teams to resolve employee queries related to HR policies and processes.

HR Information Systems (HRIS):

• Oversee the HRIS platform, including data entry, system maintenance, and reporting.
• Implement enhancements and upgrades to improve efficiency.

Employee Experience:

• Ensure a positive employee experience by addressing HR-related concerns promptly.

Process Improvement:

• Identify process bottlenecks and recommend improvements.
• Streamline workflows to enhance productivity.
• Monitor key performance indicators (KPIs) related to HR operations.

Vendor Management:

• Collaborate with external vendors for services such as payroll processing, background verification, and employee benefits.

Compliance

• Stay updated on labour laws, statutory requirements, and compliance regulations specific to India.
• Ensure adherence to legal guidelines in all HR practices.
• Handle employee grievances and disciplinary matters.

Process Improvement:

• Identify process bottlenecks and recommend improvements.
• Streamline workflows to enhance productivity.
• Monitor key performance indicators (KPIs) related to HR operations.

Vendor Management:

• Collaborate with external vendors for services such as payroll processing, background verification, and employee benefits.

Compliance

• Stay updated on labour laws, statutory requirements, and compliance regulations specific to India.
• Ensure adherence to legal guidelines in all HR practices.
• Handle employee grievances and disciplinary matters.

Qualification & Requirements

• Graduate in any discipline.
• 10 to 15 years’ experience in core HR Operations with minimum 5-7 yrs of Team handling experience
• Good Communications skills
• Proficiency with MS Office applications. Open to work in rotating Shifts

Benefits

DP World offers a range of employee benefits focused on professional development, growth, and well-being. These include opportunities for career advancement, training, and potentially work-from-home options. Some employees have reported company contributions to 401k and Health Savings Accounts (HSAs), alongside other allowances.