Senior Manager, Payroll Enablement

Key Responsibilities

Strategic and Financial Planning

• Lead/facilitate center initiative and business planning exercises, and monitoring progress against plan
• Partner with the Finance Team to oversee financial management, headcount cost and allocation, and efficient usage of the center’s budget
• Lead and support the development of business cases that can create 3E (efficiency, effectiveness, experience) value for the organization

Portfolio & Project Management

• Create transparency on portfolio commitments and outcomes by establishing an integrated portfolio of all projects, programs, and operations-led initiatives where the center is involved
• Develop and manage a governance system that reviews the status of the center’s portfolio, identifying risks/issues and its impact on schedule, scope, and cost
• Oversee the intake and assessment of new work and expansion of scope for the center
• Establish standards to ensure the center’s operational readiness on various types of projects
• Lead complex projects/programs as assigned from planning, execution, to closure. Perform overall program/project risk assessments, develop contingency plans, map out interdependencies, recommend mitigations as needed.
• Serve as an advisor to initiative leaders to ensure center-led and supported projects are executed with quality

Quality, Analytics, & Digital Solutions

• Establish business processes to define, track, and manage the center’s key performance metrics that can be leveraged across regions
• Design and maintain dashboards that capture operational health and performance to support decision-making
• Regularly review performance data and benchmark against industry standards to extract actionable insights and identify opportunities to improve service operations and experience
• Drive process simplification and overall effectiveness of the organization by leveraging & deploying digital solutions (e.g. automation, workflow orchestration, machine learning, artificial intelligence, etc.)

Process Excellence

• Develop a knowledge management system for the center’s processes and documents
• Collaborate with global process leaders and capability center partners to ensure process and strategy alignment
• Establish a comprehensive training strategy and framework for new and existing resources
• Lead, promote, and support continuous improvement initiatives across the center

Leadership

• Provide leadership, direction, and coaching to a set of specialized resources under the Payroll Enablement team to deliver on strategic initiatives
• Oversee the selection, hiring, and onboarding of new team members
• Support the development of each team member’s capabilities, knowledge, and skills
• Promote a culture of inclusivity, accountability, continuous improvement, and data integrity

Qualification & Requirements

• A bachelor’s degree or equivalent is required
• A minimum of 10 years of prior experience in service operations and project management in a shared services / business process outsourcing organization (Payroll, Finance, Procurement, HR, and/or IT fields are preferred)
• A track record to drive business outcomes and can identify and capitalize on opportunities, identify risks/issues, assess implications, formulate recommendations, and drive sound decisions
• Strong strategic, analytical, and transformative thinking skills are required
• Effective communication, partnership and relationship-building skills, operating as a global leader with understanding & appreciation of different cultures
• Experience in leading people and teams is required
• Experience in managing external vendors is required
• Adaptable, can navigate through ambiguity, and work effectively in a fast-paced environment
• Excellent English language written and verbal communication abilities, with strong presentation and facilitation skills and can speak to a diverse set of audience is required
• Certification in the following areas are preferred: Payroll, Project Management, Lean Six Sigma, Data Analytics, Design Thinking, SDLC
• Experience in knowledge management systems and proficiency with compliance requirements (e.g. SOX, business controls, etc.) are preferred

Benefits

No information available.