Senior Manager, Payroll APAC
Zendesk
APAC/Oceania, India, Pune
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Salary
Rank
Senior Manager
Responsibility
Site Lead
Scope
Regional
Workplace
Hybrid
Functions
HR
Reports to
Senior Director of Global Payroll
Level
N-1
Travel Max:
0%
Posting Date
11-22-2025
Description
At Zendesk, we know that getting payroll right means more than just accuracy—it’s about creating trust and peace of mind for every employee. We’re searching for a Senior Payroll Manager to oversee our Asia-Pacific payroll operations, driving excellence and equity in everything we do. This is a role for a collaborative leader who thrives in complexity, believes in the impact of reliable payroll, and is eager to build a culture where everyone belongs. This position will be reporting directly to the Senior Director of Global Payroll. If you value teamwork, care deeply about process and people, and seek to make a difference as Zendesk continues to grow, we would love to hear from you.
Key Responsibilities
- Lead Regional Payroll: Manage and coordinate all payroll activities across APAC countries—including Australia, India, Japan, New Zealand, Philippines, Singapore, and South Korea—ensuring consistent, timely, and compliant delivery .
- Team Leadership: Directly manage (3) payroll professionals , providing coaching, professional development, and support . Oversee hiring and play an active role in workforce planning and budget management for the payroll APAC region functions .
- Vendor and Stakeholder Engagement: Build strong partnerships with external payroll vendors and internal cross-function teams . Internal stakeholders include, but are not limited to: People Operations, Benefits, Legal, Tax, Equity, and Accounting . Additionally, foster collaborative relationships with the Workday HRIS team and benefit providers.
- Payroll Excellence: Oversee the full payroll lifecycle for all APAC employees, including wages, equity awards, statutory and supplementary benefits, and taxes . Confirm that pay and benefits are accurate and on time, every pay cycle .
- Compliance & Risk Management: Stay current with statutory payroll and benefits regulations in each country . Ensure all payroll processes uphold compliance, mitigate risks, and prepare for internal or external audits .
- Process Improvement: Lead projects to streamline, transform, or standardize regional payroll processes —including potential system upgrades, vendor migrations, M&A integrations, or expansions into new markets .
- Reporting & Analysis: Prepare, review, and present payroll data and operational metrics using Excel and other reporting tools . Use insights to drive continuous improvement .
- Hybrid Collaboration: Work in the Pune office 3 days a week (Tuesday–Thursday) , engaging actively with your team and remote stakeholders .
Qualification & Requirements
Basic
- 8+ years of progressive experience managing end-to-end payroll for multiple countries within the APAC region (including mandatory experience in India, Singapore, and Australia)
- 4+ years of proven experience managing and developing a team of payroll professionals
- Expert knowledge of APAC payroll withholding taxes, related tax filings, compliance frameworks, statutory benefits, employment regulations, and complex pay element handling (e.g., equity, executive compensation)
- Understanding of payroll accounting principles , the impact of payroll activities on financial statements, and the ability to partner with the Finance team to resolve issues as they arise on a timely basis
- Strong working relationship experience with outsourced payroll vendors and using HRIS platforms (preferably Workday)
- Strong customer service mentality
- Advanced proficiency in Excel (VBA, pivot tables, complex formulas) for reporting, data analysis, and validation controls
- Clear, empathetic communicator—able to explain complex payroll concepts to a variety of audiences
- Excellent organizational skills, with the ability to balance competing priorities and meet tight deadlines
- Flexible and open-minded, comfortable with change, ambiguity, growth, and working across multiple time zones, sometimes outside of the conventional workday when urgent matters arise.
Preferred
- Experience implementing or migrating payroll systems, integrating M&A payrolls, or leading large-scale standardization projects
- Familiarity with equity compensation administration in a global organization
- Track record of improving or transforming payroll operations across regions, including automation and standardization
- Experience operating within a shared service model or a high-growth, globally matrixed technology company collaborating across multiple time zones
- A proven track record of using technology (automation, system workflows) to eliminate manual work and enhance the employee payroll experience
Benefits
Here’s the deal: Zendesk offers competitive salaries and an excellent benefits package for full-time employees, including time off, referral bonuses, patent bonuses, and educational opportunities for career development. We offer a robust and global corporate social responsibility program for employees to volunteer in the communities where we work.
Rest and relaxation
- So, you have a life outside of work. Good. That’s why we provide plenty of PTO for full-time employees. And when you’re in the office, we have plenty of comfy couches for when you need a break from your desk. (Psst. Please leave your desk.)
Health and wellness
- Health is more than medical coverage for you and your family. Leverage our wellness programs and download the Calm app.
Learning and development
- As nerds, we believe we’re never done learning—especially when it comes to professional development. We have dedicated professional development budget and internal programs to keep your skills fresh.
Planning for the future
- Sometimes life happens and events take us by surprise. No matter what the occasion, our benefits package keeps you covered — with a 401K match, 16 weeks of maternity/paternity leave, disability and life insurance.
Company Profile
Zendesk
Industry
Software Development
Revenue
$1.34B
Employees
5,860
Fortune 500 Rank
NA
Global 500 Rank
NA
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