Senior Manager – OTC Collections (ANZ Region)

Key Responsibilities

Operation Management

• Ensure performance measures are met or exceeded
• Responsible for meeting monthly cash targets
• Ensure 100% credit control management
• Responsible to track & control the delinquency
• To manage productivity by fixing productivity parameters for in-house executives o Responsible for coordinating with Internal stake holders
• Be proactive and innovative with ideas to improve service / deliverables to the client based on current performance and risk understanding
• Handling queries and escalations. Ensuring team responds to queries within agreed turnaround time
• Coordination with Internal stakeholders, process experts, developing services and systems as required
• Weekly, Monthly interaction with Internal stakeholders. Closure of all open issues

People Management

• Prepare and run daily team briefing/ weekly team meetings
• Plan team capacity, assign team work accordingly and addresses proactively potential bottlenecks/ backlogs
• Manage, motivate and develop staff.
• Coach team members and ensure they receive orientation and appropriate development opportunities
• Develop a specific management culture for shared services aimed at efficient delivery of services

End-to-End process improvements

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Support process improvements initiatives and related projects

Relationship Management

• Respond to inquiries on timely basis
• Maintain positive work relationships with members of other teams in and outside the SSC to whom information is provided or from whom information is gathered
• Assist in establishing and maintaining strong, collaborative relationships with internal and external customers

Qualification & Requirements

• Bachelor/ Master’s degree in Finance/ Accounting
• Over 8-10 years of relevant experience in OTC
• Experience in any ERP Application
• Working experience within a shared services center/BPO
• Fluent in English (both Verbal & Written)
• Willing to work in New Zealand and Australia time zone (01:00 AM IST Onwards)
• Demonstrates the ability to work as lead and trainer for others
• Good Communication skills (both verbal and written)
• Successfully handles most of non-routine issues, propose solutions as a subject matter expert

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…