Senior Manager, Operations

Key Responsibilities

Financial & Operational Infrastructure

• Own all operational dashboards, KPIs, and reporting (utilization, profit margin, project delivery timelines)
• Manage project profitability tracking and install forecasting into project planning
• Transition accounting from Wave to Xero, including automation workflows
• Coordinate with finance to oversee AR, aging receivables, and monthly financial hygiene

Systematize & Scale

• Implement HubSpot as a source of truth for the sales pipeline and delivery planning
• Design and enforce repeatable processes for scoping, resourcing, and delivery
• Build studio SOPs around project delivery, client communication, feedback cycles
• Drive EOS or similar operational framework to align team and increase accountability

Team Performance & Capacity Planning

• Monitor team capacity, implement resourcing strategies (full-time vs contract)
• Design and manage a variable comp model tied to quarterly performance
• Own hiring funnels, onboarding, and performance reviews for the team
• Lead weekly ops syncs, 1:1s, and ensure alignment on KPIs and capacity

Strategic Growth Support

• Provide sales ops support—proposal generation, contract templates, client onboarding
• Build dashboards to forecast revenue and flag risk before it hits delivery
• Support exploration of AI tools that enhance workflow and reduce production bottlenecks
• Free up the founder’s time by anticipating problems, eliminating blockers, and getting ahead of chaos

Qualification & Requirements

YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• 5+ years experience in operations, studio management, or as Chief of Staff
• 5+ years of people management experience
• Prior experience working in creative or visual production environments
• Experience as a Project Manager / Operations Lead
• Experience with implementing operational KPIs
• Experience working with Financial Data
• Obsessed with systems, accountability, and financial hygiene
• Proven experience building operational systems and scaling internal processes
• Proficiency in tools like: Google Sheets, Xero, HubSpot, Notion, Toggl, and AI apps
• Excellent organization skills
• Excellent communication skills both written and verbal and interpersonal skills
• Attention to detail
• A builder’s mindset—you don’t wait to be told what to fix
• Preferably based in Metro Manila or available to fly in for studio outings and work aligned hours remotely

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development