Senior Manager, Operational Excellence (OpEx)
OKX
APAC/Oceania, Malaysia, Kuala Lumpur
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Salary
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
100% in office
Functions
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
08-17-2025
Description
The Operational Excellence (OpEx) Senior Manager will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring significant impact to the organization in terms of operational efficiency, effectiveness and most importantly, improving customer experience. The Operational Excellence (OpEx) Senior Manager will be responsible for identifying improvement opportunities to resolve pain points encountered by customers and internal teams, developing and leading key strategies, implementing key initiatives to streamline operational processes, and eventually driving cost-saving strategies for the company.
Key Responsibilities
- Lead the design and execution of the global Operational Excellence strategy.
- Offer thought leadership, change design, and consulting ‘mindset’ to drive large-scale/complex transformations as related to continuous improvement and delivery of high-quality deliverables.
- Lead function-wide initiatives related to change of new & existing operational process improvements, ensuring smooth transitions and minimal disruption to business operations.
- Dive and analyze existing operational processes to identify inefficiencies and areas of improvement
- Develop internal operational excellence and process improvement initiatives to drive effective execution of growth and efficiency across business operations activities to streamline operations.
- Provide guidance, expertise, and/or assistance to internal partners as well as team members to ensure programs and strategies are documented and implemented effectively.
- Challenge and foster continuous improvement practice within the team to drive excellence top down.
- Ensure sustainability of improvements through standardization and knowledge transfer.
- Leverage data analytics and visualization tools (e.g., Power BI, Tableau, Python, SQL) to uncover insights, forecast performance, and drive fact-based decisions.
- Partner with data and technology teams to build operational dashboards and reports that provide visibility into performance and identify root causes of inefficiencies.
- Drive and manage continuous improvement projects end-to-end, from opportunity identification to solution implementation and post-project monitoring.
- Monitor external trends in operational excellence and data analytics to continuously evolve internal practices.
- Collaborate with senior management and key stakeholders to gain buy-in and support for proposed changes and improvement initiatives.
Qualification & Requirements
-
Bachelor or master Degree in business administration, engineering, operations management, or a related field
-
Minimum 6 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement with strong exposure to analytics.
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Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.
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Excellent analytical and problem-solving skills, with the ability to analyze complex processes and identify improvement opportunities.
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Proven success in leading cross-functional improvement projects using data insights to drive measurable results.
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Strong knowledge of KPIs, performance measurement, and dashboard development.
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Strong communication, presentation, and facilitation skills.
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Demonstrated experience and expertise in IPC (Incident, Problem-solving, and Change management) frameworks to effectively manage operational disruptions, root cause analysis, and process modifications.
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Certifications such as Lean Six Sigma Black Belt or Green Belt are highly desirable.
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Strong project management in a complex and matrixed environment.
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Ability to influence and collaborate with stakeholders at all levels of the organization.
Benefits
- Competitive remuneration package (Basic Salary + Yearly Bonus).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 3,500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion – we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment – Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
Company Profile
OKX
Industry
Internet & Web Services
Revenue
$87.5M
Employees
1,860
Fortune 500 Rank
NA
Global 500 Rank
NA
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