Senior Manager of Shared Services

Key Responsibilities

• Develop and execute the strategic vision for shared services, aligning with organizational objectives and industry best practices.
• Identify, implement, and optimize shared services processes, ensuring efficiency, cost-effectiveness, and high service quality.
• Lead a multidisciplinary team, fostering a culture of collaboration, accountability, and continuous improvement.
• Establish and monitor key performance indicators (KPIs) to evaluate service delivery, operational performance, and customer satisfaction.
• Manage and develop team assuring KPI’s are measured and met.
• Collaborate with department leaders and stakeholders to identify opportunities for centralization and process standardization.
• Manage forecasting and resource allocation for shared services operations.
• Drive the adoption of technology and automation tools to enhance service delivery and streamline workflows.
• Ensure compliance with regulatory requirements, adherence to Company policies and procedures and safeguarding of Company assets.
• Serve as a change agent, leading transformation projects and managing stakeholder communication during transitions.
• Provide regular updates and strategic recommendations to executive leadership on shared services performance and initiatives.

Qualification & Requirements

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field (Master’s degree or MBA preferred).
• [5-7+] years of experience in global operations, shared services, or process improvement, with at least [3-5] years in a leadership role managing both teams and managers.
• Proven track record of designing and managing shared services functions in a complex, multi-departmental organization.
• Strong understanding of process optimization methodologies (e.g., Lean, Six Sigma) and experience with HRIS systems.
• Exceptional leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Outstanding communication and interpersonal skills, capable of building relationships with diverse stakeholders.

Preferred Skills:

• Familiarity with EOR, payroll, HR, or related SaaS technologies.
• Change management expertise, with a history of leading successful organizational transformations.

Benefits

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.