Senior Manager, Market Information Technology

Key Responsibilities

Meeting Client Technology Needs

• Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.
• Foresees, identifies and resolves system(s)’ performance problems.
• Oversees disaster recovery and business continuity as it relates to technology.
• Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Confirms that adequate bandwidth exists and that circuits are secured.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems.
• Escalates problems as appropriate through Area IT Manager, Americas IT, HQ IT departments.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine to complex desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Resolves issues with setup or reset of security passwords.
• Supports email and use of MI network.
• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
• Executes disaster recovery plans.

Supporting On-Property Projects and Global Initiatives

• Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.
• Reviews solutions and processes developed by vendors engaged on the project.
• Supports communications for all new applications/system installations and problem resolution.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Reviews operating statements; researches and resolves discrepancies in technology charges.
• Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
• Conducts periodic inventories of applications and hardware; prepares reports for property management.
• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
• Confirms compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes/presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service.
• Provides detailed status reports as requested.

Qualification & Requirements

Education and Experience

• BS/BA or equivalent work experience; additionally 2-4 years’ experience in like Information Technology position.
• Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).
• Previous experience in Americas IT or Marriott HQ IT Support desirable.
• System-related professional certifications desired.

Benefits

Marriott offers:

• A bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits, and
• May include other incentives such as stock awards and deferred compensation plans

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.